Service Experience Trainer - Northern EMEA Region

What To ExpectThis role is published in multiple markets of the Northern EMEA region. There is only one opening for this role.Tesla is looking for a Service Experience Trainer to take responsibility for ensuring their Service region is equipped to deliver the best ownership experience the world has ever seen for every Tesla owner. Key responsibilities include facilitating hands-on New Hire and Continuous Service Experience training, mentoring and supporting a network of coaches, and partnering closely with local Service Managers to train for skill gaps and elevate the performance of their teams.The Service Experience Trainer position requires someone with exceptional ability to deliver learning solutions within their region. This individual must be creative, proactive, organized, flexible, results-oriented, and have a passion for and understanding of electric vehicles. Must have outstanding communication, facilitation, and organizational skills while demonstrating a positive and professional demeanor.What You'll DoFacilitate New Hire and Continuous instructor-led and virtual Service Experience training to ensure a problem-solving and customer-centric mindset is applied and effectively utilized across Tesla.Maintain expert knowledge of the most current customer service methods, requirements, product knowledge, systems, methods, techniques, and best practices.Partner with Managers and Coaches to identify and train for skill gap development of employees.Serve, coach and mentor a network of Service Coaches within market to enhance core capabilities and ensure continuous process improvement.Maintain close relationships with partner teams and stakeholders such as Service Training EMEA, Field Technical Operations, Talent & Development.Support the Content Development team with reviewing training material, as needed, and play a key role in projects led by the training team in the region that aim to continuously raise standards and provide specialized support to service.Manage the operations of the regional training facilities including, but not limited to: training schedule, fleet management, inventory maintenance, daily operations, etc.What You'll BringAutomotive, customer service, or learning & development education or equivalent in experience and evidence of exceptional ability, with extensive customer service expertise including coaching and training.Strong facilitation, teaching, coaching, stakeholder management, and interpersonal communication skills required.Excellent verbal and written communication skills with a proactive, flexible, and self-directed approach, demonstrating confidence and professionalism in fast-paced, customer-facing environments.Ability to travel at least 60% of the time, with a valid Driver’s License.Experience with Tesla/EV products preferred.Tech savvy – able to expertly use a full suite of office and learning technologies; experience with environmental and safety requirements a plus.Thrives working independently and as a member of a high-performing team, resilient under pressure with a positive attitude and strong commitment to the mission., Tesla