Service Hub Agent

Job Description:We all imagine that our lives are movies, constantly surprising us in every way. Well, at least the creative souls do.Are you one of those creative minds? A character, a storyteller?Do you want to be part of a globally recognized brand that has been entertaining for over 100 years?Join the audition as a Service Hub Agent and start scripting your own story at Paramount Hotel Dubai.Roles and Responsibilities:Very comprehensive knowledge of the Hotel, including all departments, services, outlets and DubaiKnows all the operation hours of all outlets and facilities as well as the extension number of all department outlets, executives and facilitiesAlways have a smile, with a helpful and friendly attitude towards colleagues and guests alikeTo ensure a very polite, accurate and efficient telephone service to all callersTo handle all internal and external calls into and out of the hotel in a courteous and efficient mannerTo ensure full awareness of all activities within the hotel in order to provide accurate information to all internal and external guestsTo ensure that all wake-up calls are in order and completely punctually as per the Paramount Hotel standardsTo ensure that all VIP’s in-house are listed on the VIP board and the board with all major information is updated on daily basis or whenever necessary during the dayTo maintain updated internal and employee telephone directoryMaintains a logbook on each shift for any information on guest comments.To be aware of all fire prevention and safety regulations and procedures at all times.To report all emergency calls immediately to the managementEssential:Post-secondary diploma or equivalentAt least 1-2 years’ experience in a Switchboard or Communication Center positionGood level of English and ArabicDesirable:Clear, calm, friendly and courteous voice to attend all calls2 years’ experience in a Switchboard of a five star hotel in the Middle EastOperational knowledge of the Front Stage operation and OrganizationVery well versed in Microsoft Office and related applicationsPreferably 1 additional language (Arabic, Russian, Chinese, French, Spanish, German)