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Jio

Service Lead

Jio • Hanumangarh • onsite
Posted: 4 minutes ago
Other and Customer Service mid

Job Description

We at Jio are hiring for Home Connect Master Supervisor - Hanumangarh and Jhunjhunu.Key requirements are1. Graduation or Diploma( ECE / Telecommunication/ IT/ CS)2. Experience of 5-8 yearsJob Description Drive home connect and care operations in the assigned territorySource and train technicians by teeing up with target collegesConduct classroom and on the job trainings for techniciansMentor and guide technicians to enhance productivityEnsure zero defect execution of home connect activityDrive home connect installation and fault repair related SLAEnsure customer satisfactionEnsure adherence to processes as per company defined SLAsSkills and CompetenciesProduct service knowledgeKnowledge of IT tools usageSpeak local languagePlanning and organizing skillsTeam Management SkillsExecution excellenceCommunication skillsCoaching skillsCustomer focus

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