Service Logistics Manager

Position Summary:Responsible for overseeing reverse logistics operations, including core recovery, refurb coordination, and material movement optimization to achieve cost savings and improve service part availability.Duties and Responsibilities:Oversee the end-to-end reverse logistics process including field returns, core recovery, depot routing, and vendor refurb coordinationDevelop and enforce compliance programs to maximize recoverable core value and minimize field retention lossesAlign with depot, procurement, and engineering teams to ensure returned materials are evaluated, repaired, or refurbished within SLA timelinesCreate and track operational dashboards measuring turnaround times, recovery rates, repair yields, and cost-avoidance metricsPartner with the Inventory Analyst to balance stock positions, forecast refurb supply, and support service readiness goalsDrive process improvement initiatives using Lean or Six Sigma principles to reduce waste, improve turnaround time, and increase recovery valueSupport system automation and integration with Oracle for part traceability, RMA workflows, and refurbishment visibilityOwn departmental budget, identify cost-saving opportunities, and report monthly savings tied to recovery and refurb activitiesWork closely with Service, Procurement, and Finance teams to align return processes, cost allocations, and material disposition strategiesEnsure all reverse logistics activities comply with company policies and audit standards for serialized material tracking and financial reconciliationSupervise Service Logistics Coordinators and Analysts, providing guidance, performance management, and professional developmentMonitor and support all aspects of technician inventory administration, including receipts, usage, returns, tech-to-tech transfers, and inventory counts to ensure accuracy and accountability across the field networkAll other duties as assigned. Skills and Requirements:Problem Solving – will need to promptly identify and resolve problems by gathering and analyzing information skillfully, developing alternative solutions, working well with others to implement solutions, and using reason while dealing with emotional topicsCustomer Service – will need to manage difficult or emotional vendor situations, respond promptly to customer needs, solicit feedback from the customer, respond and request assistance when asked or needed, and meet commitments made to customersOral Communication – will need to speak clearly and persuasively in a positive manner, even in adverse situations, and listen and ask for clarification when neededTeamwork – will contribute to building a positive team spiritAttendance/Punctuality – will be at work and on time to work consistently and ensure work duties are covered when absentSupervisory Responsibilities:Manage multiple employees, including coordinators and analystsExperience and Education: Bachelor’s degree in supply chain, Logistics, or related field. 5+ years in service logistics or reverse logistics management preferredPhysical Requirements:Ability to sit and stay focused for long periods of time Vision correctable to 20/20 Finger dexterity for keyboarding and computer usage Powered by JazzHRpAusvRoy55