Service Management Coordinator

One of the world's leading energy companies, ENGIE is present across the entire energy chain, in electricity and natural gas, from upstream to downstream. By placing responsible growth at the heart of its businesses (energy, energy services and the environment), its mission is to meet major challenges: meeting energy needs, ensuring security of supply, combating climate change, and optimising the use of resources.GBS is part of ENGIE, partnering with the support functions for the ENGIE's Business Units and Corporate. It currently has 7 Business Support functions: purchasing, consulting, finance, real estate and logistics, legal, human Resources, information systems. By 2025, GBS is ENGIE's "transition maker" for support function excellence. Amplifying ENGIE's net zero mission, we provide a competitive edge through efficient operations, strategic resource allocation, and pioneering in culture and technology.What you will do:The Service Management Coordinator plays a key role in driving service excellence, governance, and operational discipline across ENGIE GBS Romania.This role ensures that local operations are fully aligned with the global GBS Service Management framework, that service delivery performance is transparent and controlled, and that teams operate within defined internal control standards.Acting as a connector between local delivery teams and global Service Management, the Service Management Coordinator leads without direct authority — influencing, guiding, and coordinating stakeholders to ensure consistent service quality, effective issue management, and continuous improvement.Key Responsibilities1. Service Governance & LeadershipAct as the local focal point for Service Management, ensuring adherence to global standards and governance routines.Coordinate service review meetings, ensuring that key issues, risks, and performance updates are clearly captured and escalated when required.Influence and engage delivery leads across all service lines (Procurement, IT, HR, Finance) to drive accountability and consistency in service delivery.Partner with global Service Management counterparts (France/Belgium) to deploy new practices, tools, and performance frameworks locally.2. Performance Management & ReportingLead the preparation and consolidation of service performance dashboards, ensuring visibility of KPIs, SLAs, and trends across local operations.Provide data-driven insights and recommendations to improve service efficiency and customer satisfaction.Support local SteerCo and leadership reviews with structured performance materials and analysis.3. Internal Controls & ComplianceEnsure that local delivery teams apply internal control measures and comply with GBS policies and procedures.Monitor execution of control activities, track remediation plans, and coordinate follow-up on audit findings.Act as a liaison between local delivery teams and control owners in France to ensure alignment with group standards.4. Incident, Risk, and Issue ManagementOversee local incident and issue tracking, ensuring timely resolution and appropriate escalation of service disruptions.Maintain a structured log of service risks and monitor mitigation actions.Facilitate post-incident reviews and lessons learned sessions.5. Continuous Improvement & Change EnablementProactively identify improvement opportunities based on performance data and stakeholder feedback.Support implementation of improvement initiatives and monitor outcomes.Foster a culture of ownership, collaboration, and excellence across teams.Key RelationshipsInternal: Delivery leads and managers across all service lines (Procurement, IT, HR, Finance), Head of Employee Experience & Local Operations, Transition Managers, GBS Leadership Team Romania, Global Service Management and Internal Controls teams in France/Belgium.External: External service providers, auditors, and partners where relevant.Skills & CompetenciesStrong influencing and stakeholder management skills; ability to lead without authority.Proven capability in performance management, governance, or service delivery coordination.Excellent organizational, analytical, and communication skills.Solid understanding of internal controls and compliance frameworks.High level of initiative, ownership, and ability to operate autonomously.Fluent in English (French is an asset).Proficiency in Excel / Power BI or other analytics tools.Experience & QualificationsBachelor’s degree in Business Administration, Management, or a related field.4–6 years of experience in a Shared Services or corporate environment, preferably in service management, governance, or operational excellence.Familiarity with ITIL or similar service management methodologies and internal control frameworks (e.g., COSO, SOX) is an advantage.Benefits:Private health insurance for you and your family;;Meal tickets;Work-life balance;Annual extended holiday entitlement, depending on the length of employment; Only candidates selected for interviews will be contacted.If you decide to send us your personal information in order to apply for this position, please be aware of our job candidate GDPR Data Privacy Notice: https://www.engie.ro/wp-content/uploads/2022/09/ER_Nota-de-informare-Candidati.pdf. Why We Care:At ENGIE, we believe that every talent has a role to play in accelerating the energy transition. We make a difference and provide a fulfilling professional experience. Accept interesting challenges and build a career that reflects who you are. Join us and be part of this century's adventure!ENGIE is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We encourage applications from all qualified candidates, regardless of origin, age, gender, sexual orientation, gender identity, religion, disability, or any other protected status under the law.