Service Manager - IT Distribution Company

Service Manager - IT DistributionAbout The RoleTo build and lead a new Distribution Business Unit focused on delivering high-value, end to end services for leading IT brands, including Huawei, Cisco, HPE, abd Dell. The role is strategic and operational, with responsibility for launching tailored service offerings, developing vendor-aligned programs, ensuring delivery excellence, and driving business growth across the region.Key ResponsibilitiesStrategy & Business Unit Setup Define the structure, mission, and go-to-market strategy of the Distribution Services Business Unit. Identify service opportunities aligned with vendor programs (e.g., HPE Complete Care, Dell ProSupport, Cisco Smart Services). Develop a roadmap for services such as pre-delivery configuration, staging, installation, post-sales support, and warranty handling.Vendor & Partner Management Serve as the main liaison between the distribution services team and vendor service organizations (Huawei, Cisco, HPE, Dell). Ensure compliance with vendor service delivery frameworks and certifications. Develop joint business plans and participate in vendor-driven service initiatives.Service Portfolio Development Build and standardize service offerings across the distributed brands, such as: Logistics & warehousingDeployment services (racking, stacking, OS imaging, testing)L1–L3 Technical SupportRMA & reverse logisticsPartner enablement and white-label servicesDefine SLAs, pricing models, and delivery capabilities per brand.Operational Leadership Recruit, train, and manage a services team (technical staff, service coordinators, logistics support).Implement tools and workflows for service request handling, tracking, and escalation.Establish KPIs, dashboards, and reporting for performance monitoring.Financial & Commercial Ownership Develop the business unit P&L and oversee budgeting, forecasting, and cost control. Drive profitability through upselling of services, cost optimization, and improved delivery efficiency. Collaborate with the commercial/sales teams to support customer engagements and tender responses.Qualifications Bachelor’s degree in IT, Engineering, Business Administration, or related field. 8–12 years of experience in IT distribution, service delivery, or partner-led service programs. Solid experience with vendor ecosystems, especially Huawei, Cisco, HPE, and Dell. Proven track record of setting up service operations or business units.Preferred Skills Strong understanding of vendor service programs (e.g., HPE Pointnext, Cisco Lifecycle Services, Dell Deployment Services). Familiarity with regional logistics and customs requirements.Other Perks Business travel to other countries, Group Entity’s, Group Hubs, Group Headquarters, and to vendors from time to time. Working to an approved budget, all business-related expenses will be covered by the Entity. Benefits negotiable and aligned with local norms. Job progression to Senior Management at Group level.Skills: service delivery,dell,hpe,huawei,cisco