Service Manager for Engineering Software

IT Service Manager for Engineering Software Help shape the Future with Engineering Applications at COWIAt COWI, we work on some of the world’s most exciting engineering projects, shaping sustainable societies and building innovative solutions for the future. Our Group IT department plays a vital role in enabling this mission, ensuring that our engineers worldwide have the tools and applications they need to succeed by delivering value to the business through professional IT support. You will join an experienced team of 16 colleagues working from Denmark, Norway, and Lithuania. You will work out of our new Vilnius office. You will report to the Head of Discipline for Engineering Software located in Denmark. With more than 8,000 employees across offices worldwide, you will collaborate daily with colleagues, users, and vendors across borders.The Engineering Software section is responsible for procuring, managing, and supporting COWI's global portfolio of technical software, including BIM, CAD and GIS software, including products from Autodesk, Bentley, Trimble, and ESRI. These business-critical applications enable high productivity across the company, representing millions of work hours annually and carry significant business and management focus.We are now looking for an IT Service Manager to join our team and manage a portfolio of engineering applications. Your roleAs Service Manager, you will oversee engineering application services and ensure they deliver value to the business.In this role, you will:Lead and support a team of Application Management specialists, each managing their own applicationsManage service finances, including budgeting, cost distribution, and ongoing financial follow-up. Oversee vendor relationships, contracts, and service level agreements. Manage and deliver both smaller tasks as well as larger projects within your services. Ensure stability, security, and continuous improvement of applications in your portfolio. Collaborate closely with users, vendors, and colleagues across borders.  What we’re looking forWe are seeking someone who is:Experienced in budgeting and financial management with a background in financial controlling or similar. Proactive and methodical, demonstrating accountability in managing tasks and services. A skilled communicator, able to engage with vendors, users, and leadership. Structured and analytical, skilled at managing performance, costs, and service delivery. Project-oriented, with at least basic project management skills; prior experience in project management or service delivery is an advantage. Collaborative, comfortable leading a team of specialists and working across borders.  Why join COWI?At COWI, you will become part of a global company with a notable Scandinavian heritage. Here’s what makes us an attractive place to work:Purpose-driven projects: You'll support engineers working on projects that contribute to sustainable development – from renewable energy initiatives to advanced infrastructure systems.Professional growth: We invest in our people, offering opportunities to develop new skills, gain certifications, and build your career in IT and engineering support.Collaborative culture: You’ll join a diverse, inclusive, and supportive workplace where knowledge-sharing and teamwork are integral to our way of working.Work-life balance: We value flexibility and well-being, offering hybrid working options with  a committed approach to employee well-being. Your Skills. Our Team. Together, we design the futureTo thrive in this position, you should be a collaborative professional with financial understanding, effective stakeholder management skills, and be motivated by creating value for end users.Furthermore, you should have:A degree in Finance, IT or Engineering, with experience working in ITProficiency in English, both written and spokenKnowledge of ITIL, is an advantage A place to work and so much moreAt COWI, we work together with our customers to shape a sustainable and liveable world. We do it by applying our knowledge and curiosity – and sometimes even our creativity – to create the solutions the world needs today to enable a better tomorrow. That is why we say no to fossil-based projects and aspire to have 100% of our revenue come from activities that move our customers towards sustainability.We value differences and development and cultivate an environment of belonging and having fun. Because that is what brings out the best in you, at work and at home.With offices primarily located in the Nordic region, the UK, North America, Lithuania and India, we are currently more than 8000 people who bring their skills in engineering, architecture, energy and environment into play. We also offerPrivate health insurance after the probation periodAccident insurance from the first day of your employmentHybrid way of working1 extra day off after birthday Other benefits, such as new and modern office space, various COWI partner discounts and offers, social initiatives and corporate events.Salary for this position starts from 3400 to 4500 EUR before taxes. We believe in your professional capability; therefore, the final offer will be based on your skills and experience. Got more questions?If you have any unanswered questions about the role or what we have to offer, please contact Head of Section in Engineering Software, Christina Wulf on tel. +45 54 55 56 80 or email at chwf@cowi.com.Get to know us even better at our website www.cowi.com, where you can learn more about our projects, our strategy, our goals, and what life is like at COWI. Before you applyAll you need to include in your application is your CV – no photo or application letter. At an interview, you can tell us everything we need to know about why you’re interested in joining COWI. As for the photo, we prefer to form our first impression in person rather than from a picture. Diversity is fundamental to COWI, inclusion is keyWe are committed to creating a respectful and fair work environment where all employees have a sense of belonging and equitable opportunities to thrive and grow. We ensure that our leaders are role models for inclusive leadership by cultivating a culture where diverse perspectives and thoughts are seen as strengths. And we take diversity and inclusion into account in all relevant decisions and processes and when setting teams and fora. We do it because it is part of our values and because it is simply the right thing to do.