Service Manager

Join GÉANT, the organisation powering Europe’s research and education community through advanced networking solutions. As a EuroHPC Service Manager, you’ll play a pivotal role in supporting the EuroHPC project, which connects high-performance computing centres with their users across Europe. Your focus will be on service reporting, coordination, and operational support, ensuring seamless delivery and continuous improvement of services for National Research and Education Networks (NRENs), scientific organisations, and government agencies.This is an exciting opportunity to work at the intersection of cutting-edge technology and global collaboration, helping researchers tackle some of the world’s biggest challenges.What You’ll DoAct as the initial liaison for all EuroHPC service-related queries and requests.Conduct thorough analysis of service requests and coordinate with technical and operational teams to deliver solutions.Maintain oversight of ongoing EuroHPC service delivery, ensuring quality and adherence to SLAs.Prepare and submit accurate, comprehensive reports for EuroHPC in line with project guidelines.Assist in planning, delivering, and managing network services for NRENs and other users.Engage with internal teams and external partners to resolve technical and operational service issues.Act as Product Owner or assistant for specified network systems and servicesParticipate in procurement activities and evaluate supplier performance.Identify and implement improvements as part of Continual Service Improvement.Support the retirement of services and contribute to process development.About YouYou’re a strong communicator with excellent analytical and planning skills, eager to learn and grow in the field of service management with a foundational understanding of networking technologies and a keen interest in ICT and high-performance computing.Essential Skills & Experience:Basic understanding of Wide Area Networking technologies and ICT.Strong aptitude for learning data networking technologies.Good verbal and written communication skills.Analytical and planning skills.Ability to build and maintain relationships across teams.Desirable:Knowledge of ITIL framework and service management principles.Familiarity with cloud services, virtualization, and OSS/BSS systems.Understanding of high-performance networking and Europe’s R&E community.Experience with customer proposals and contract development.Application ProcessApplications close on Tuesday, 30 December 2025, though we may close earlier if we receive sufficient interest. Every application is reviewed by a member of our team.Our selection process includes:An initial call with a recruiter (for longlisted candidates)A 45-minute interview with the hiring managerA two-hour in-person interview at our Amsterdam officeA final interview with a member of our senior leadership teamWe aim to make the process transparent, respectful of your time, and focused on identifying mutual fit.Why GÉANT?GÉANT is Europe’s leading collaboration on e-infrastructure and services for research and education. We connect over 50 million users across 10,000 institutions, enabling breakthroughs in science, education, and innovation.Working here means being part of something bigger. You’ll contribute to projects that have real-world impact, from climate research to space exploration.What We OfferFlexible hybrid working (2–3 days in office)31 days holiday + public holidaysAnnual learning budget and conference supportA mission-driven culture with real-world impactWant to know more about life at GÉANT?Visit: Why Work for GÉANTOnce you will apply, GEANT Association will act as the controller of your data - our full candidate Privacy Notice can be found here:https://geant.org/wp-content/uploads/2022/11/GEANT_Candidate_Privacy_Notice_V1.2.pdf