Service Manager (Singapore)

The RoleThe ideal candidate is an individual who thrives in a fast-paced environment and is skilled in multi-tasking. He/she is able to focus on achieving organizational goals and lead a team of highly skilled frontline technical service staff to deliver excellent customer service. The ideal candidate should also possess excellent business acumen and a flair for creative marketing strategies.The ResponsibilitiesManagement and periodic reporting of Service Business P&L.Collaborate with Regional Aftermarkets Recurring Business Team.Drive service marketing initiatives and ensure Recurring Service Sales achieve inorganic and organic growth target.Effectively manages team members to ensure service quality and operational excellence improvement tasks are being carried out.Displays extensive working knowledge of industry standards and practices, including product details and company services offered.Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally.Assists with or performs administrative and quality management system tasks.Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations.Monitors department issues and client complaints to define patterns and work to lessen those recurring issues.Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly.Oversees team members performing inspections and preparing reports to ensure highest quality of work.The RequirementsMore than four years of Service Business P&L management.More than eight years in Analytical Instrumentation / Service Engineering Industry.Diploma/degree in electronics/mechanical/chemical engineering or science discipline.Internal Auditor certification for ISO 9001:2015 and /or GDPMD is desirable but not essential.We regret that only shortlisted candidates will be contacted.