Service Manager

Job Description: Service Manager – Automobile IndustryWe are looking for an experienced Service Manager with a minimum of 5 years of proven expertise in the automobile industry. The Service Manager will oversee the daily operations of the service department, ensure customer satisfaction, manage technician teams, and drive efficiency in service delivery.Key Responsibilities Lead and supervise the service team, including technicians, advisors, and support staff Monitor workshop operations to ensure timely and quality service delivery Handle customer queries, complaints, and feedback with professionalism and empathy Ensure compliance with manufacturer standards, warranty policies, and safety regulations Drive service revenue growth through effective upselling and customer retention strategies Prepare service reports, performance metrics, and departmental budgets Train and mentor staff to improve technical and customer service skills Coordinate with parts, sales, and management teams for seamless operations QualificationsBachelor’s degree/Diploma in Automobile Engineering or related field Minimum 5 years of experience in automobile service management or supervisory roles Strong knowledge of vehicle systems, service processes, and industry standards Excellent leadership, communication, and problem-solving skills Proficiency in service management software and diagnostic tools. Salary:NegotiableSkills: skills,management,teams,communication