Service Operations Manager

We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make a great additionto our vibrant international team.You’ll make an impact by:Leading Warranty Support: Providing second-level warranty support for Medium Voltage switchgears and Vacuum Circuit breakers with the local team.Managing Site Activities: Defining site activities through remote support, technician dispatch, and on-site product training.Building Partner Networks: Establishing and maintaining a network of relevant partners, reporting to the Global Customer Care (GCC) Head.Delivering Product Training: Planning, executing, and developing product installation and operation training for internal and external customers.Optimizing Team Capacity: Utilizing GCC team capacity and ensuring balanced workload with a focus on Health & Safety.Driving Continuous Improvement: Controlling KPIs and implementing continuous improvement measures for products and processes with relevant departments.Your defining qualities:Engineering Degree: Degree in Mechanical/Electrical Engineering or equivalent.Extensive Site & Service Experience: At least 2-3 years of service experience.Technical Expertise: Knowledge of installation, maintenance, or repair for medium voltage switchgears and circuit breakers.Language Proficiency: Professional level English and local language skills.Digital Literacy: Basic knowledge of Digitalization and Tools (Power BI, Artificial Intelligence).Analytical & Problem-Solving Skills: Result-oriented with strong analytical thinking and systemic problem-solving abilities.TransformTheEveryday with Us!We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and transform the everyday with us.Public Notice: Recruitment FraudWe wish to caution jobseekers that Siemens, as a policy, does not authorize external parties/agents to conduct employment drives or extend Offers of Employment on our behalf. We do not ask for bank details, payment of any kind nor personal financial information in return for assurance of employment. Please visit our job portal for all Siemens job openings, and apply via the portal.