Service Operations Specialist / Logistics Coordinator

About Us:Latin American Cargo (LAC) is a leading freight forwarding company specializing in providing comprehensive logistics solutions. With a focus on ocean and air transportation services from Canada and the USA to Latin America, as well as ground transportation to and from Mexico, we are dedicated to delivering excellence in every shipment.Position Overview:We are currently seeking a skilled and experienced Operations Representative to join our dynamic team. As an Operations Representative, you will play a crucial role in coordinating and overseeing the smooth execution of shipments, ensuring timely delivery and customer satisfaction.Responsibilities:Manage end-to-end logistics operations, including ocean and air transportation from Canada and the USA to Latin America and ground transportation to and from Mexico.Coordinate with carriers, suppliers, and other stakeholders to ensure efficient and cost-effective shipments.Monitor and track shipments to ensure on-time delivery and proactively address any issues that may arise.Provide exceptional customer service by addressing inquiries and resolving concerns promptly.Maintain accurate records of shipments, invoices, and other relevant documentation.Qualifications:Minimum of 5 years of experience in a similar operations role within the freight forwarding industry.Fluent in English; C1 level is a MUST.Strong organizational and multitasking skills with attention to detail.Excellent communication and interpersonal skills.Familiarity with customs regulations and documentation processes.Proficient in using logistics and tracking software.