Service Operations Trainer

If you’re passionate about helping people grow and feel at home in a new environment, this role is for you. You’ll be the one shaping how our employees start their journey — designing onboarding experiences, creating engaging learning materials, and ensuring everyone has the tools and knowledge they need to thrive. You won’t just organize training, you’ll continuously improve how we share knowledge across teams and departments, identify learning opportunities, and make a real impact on how our people develop. What you'll do:Lead and coordinate the onboarding program for new employees Design, update, and continuously improve the onboarding program in line with changes in technologies, services, and customer needs Create and maintain training materials, including manuals, guides, presentations, and e-learning contentDeliver workshops and training sessions on new processes, tools, and technologies   Organize internal training sessions and knowledge-sharing initiatives across teams within and outside the department  Organize and/or deliver training for existing employees when a need for upskilling or reskilling is identified  We could be a perfect fit if you are:Approaching activities in a planned and organized manner, focused on essentials and working quickly and efficientlyShowing a strong desire for constant career development and gaining experienceInclined to innovate, always trying out different approaches and looking for new, better and more efficient ways of workingAppreciating and accepting differences, respecting other people and their opinions and ideas and readily giving them yourselfWhat we expect:Previous experience in onboarding processes and creating educational or e-learning materials Experience in conducting workshops or internal training sessions Strong communication and organizational skills, with attention to detail Proactive and independent approach to work, with the ability to collaborate effectively in a team Interest in employee development, learning, and continuous improvement Fluency in English, both written and spoken What will bring you extra points:Familiarity with modern training methods, instructional design, or adult learning principles Understanding of IT environments, technologies, or service-based organizations What's in it for you:Competitive salary according to your experienceA business phone of your choiceInHouse testing center- we are giving you an option of gaining professional certificatesMentor - no matter how much experience you've got, we will provide you with an adequate mentorRegular feedback on your performance and personalized career development planPossibility to earn different types of bonusesSubvention of Multisport card or PassSport- not only brain workout is importantMinimum of 25 vacation daysComplete health checks- adjusted for men and womenPsychological counseling- we care about your well-beingLunch and transportation compensationsBenefits for children of employees