Service Owner

You will manage all Microsoft workplace related services for a dedicated customer. These services include M365, Intune, Mobile Device Management, Voice, File Services, Print Services, Terminal Services, LAN and WLAN. You will not administer these services yourself, but it helps to know what they do and how they work. You will coordinate changes, drive small rollouts and run improvement initiatives. You will keep strong communication with all stakeholders.About The Client And The ProjectThe customer uses a full set of workplace services. You oversee the delivery and make sure everything runs as in the contractual agreement. You work closely with a virtual team of system administrators, the customer success team and account management. Most communication happens in German.What we look for:Required Skills:You communicate clearly with the customer ( IT Managers, Solution Architects )You have experience with working on incident, change and service request processes.You have hands on experience with service related contracts.You feel comfortable going through contractual agreements with different parties (within and outside the organization)You coordinate people in a project context.You build good relationships with all involved teams.You understand the Microsoft workplace services Strong use of Microsoft Office tools like Teams, Planner, PowerPoint, Excel and WordGerman language skills are a mustNice to Have Experience:Working with financial reporting.Experience with PowerBIExperience with Jira or similar ticketing toolsITIL knowledgeKey Soft Skills:You communicate clearly with the customer, including IT Managers.You focus on customer satisfactionYou understand incident, change and service request processesYou understand service related contractsYou coordinate people in a project contextYou build good relationships with all involved teamsYou keep a positive and solution focused mindsetWhy This Role Is a Great Opportunity:You can take full ownership of critical services. You can shape how they evolve. You can improve processes and make a visible impact on customer satisfaction. If you enjoy responsibility and autonomy, this role gives you the space to excel.A Day in This Role:You coordinate changes for services like M365, Intune, MDM, Voice, File, Print or Terminal ServicesYou communicate with internal teams, vendors and the customerYou lead or support small rollouts and improvementsYou check monthly SLA and performance reportsYou propose quick process optimisationsYou keep track of service related financialsWhat we offer:We believe in a supportive and rewarding work environment for our employees.Compensation and Benefits:Highly competitive salary.Bi-annual bonus based on seniority within the company.Meal tickets and various gift vouchers.Strong benefits list, including a brand new office, private medical insurance, and 24 vacation days plus a free birthday leave and many more.Career Growth and Team Environment:Certified training possibilities and the opportunity to grow within the Arvato Systems Global Delivery framework.Interesting projects and solutions for both the Bertelsmann Group and international external customers.A committed and helpful team with a "WE" feeling, promoting a friendly, multicultural, and cooperative environment.The possibility to work in mutual trust and to be creative, with the freedom to improve working flows through self-initiative.Arvato Systems is an international IT specialist that supports major companies in Digital Transformation. We stand for strong industry knowledge, in-depth technology expertise and a clear focus on customer requirements. Working as a team, we develop innovative IT solutions, transition our clients into the Cloud, integrate digital processes, and take on IT systems operation and support. As part of Bertelsmann, we are built on the solid foundations of a German global corporation. At the same time, we rely on our strong strategic partner network with top international players such as AWS, Google, Microsoft and SAP. We make the digital world easier, more efficient and more secure and our customers more successful. We Empower Digital Leaders.Today, Arvato Systems Romania has around 160 employees working in an innovative environment and will constantly grow in upcoming years due to many interesting projects and development areas. Does this sound like your dream job? Then apply here - we look forward to your application, also and especially if you can contribute to the diversity of our company!Received application information is treated as highly confidential and will only be used for recruitment process of this position. Data submitted will be secured and processed only for the purpose of recruitment and shall be deleted after its conclusion.For more information, please click here.Unternehmen: Arvato Systems IT SRLLand: RomaniaRegion: BraşovStadt: BrasovPostleitzahl: 500446Job ID: 284465