Service Preparation Specialist - Køge

What To ExpectAs a Service Preparation Specialist, you will be a key contributor to our Virtual Service Team. This team aims to prepare and triage customer repair requests using a standardized process and advanced augmentation tools, that take advantage of our highly connected vehicles. This process ensures a smooth and efficient onsite experience for our customers and workshop teams. Service Preparation Specialists will provide remote support to customers to resolve their concerns whenever possible. When a physical repair is required, you will communicate directly with the customer to gain a comprehensive understanding of their concerns ready for our Service Teams. You will manage customer expectations ahead of their visit. You will also have the opportunity to develop your technical skills through a combination of exciting training programs, and exposure to our advanced diagnostic tools. To succeed at Tesla, you must be energetic, highly organized, and smart working. You should have a passion for the brand and the ability to thrive in a team environment.What You'll DoPrepare or triage all repair requests as per our standardized processDirectly engage with customers to gain and document a comprehensive understanding of their concernsSet clear customer expectations prior to their appointment to deliver an exceptional customer experienceIdentify and action simple remotely resolvable service requests, to provide an effortless customer journeyDevelop an excellent understanding of all Tesla vehicle productsPerform diagnosis and identify required parts for simple repairs, maintaining end-to-end ownership of customer concerns.Collaborate with other service teams to provide a great customer experience through the service journeyWhat You'll BringWillingness to learn new and innovative technologies to further develop in roleAbility to effectively handle multiple priorities, organize workload, meet deadlines, and solve problems with a high attention to detailExcellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customersAbility to thrive in a team-based environment and achieve common goalsDigitally savvy- ability to adopt and adapt quickly to new technology and systemsAble to communicate, read, and write effectively in Danish and English Basic understanding of automotive techniques related to vehicle repair beneficial but not a requirement