Service Process Manager

About UsOrange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.About The RoleAs part of the Quality of Service (QOS) organization within Digital Technology, the Service Catalog & Process team plays a central role in building and maintaining the Corporate Digital Service Catalog and driving process excellence. Our mission is to ensure consistent service definitions, high-quality data, and streamlined processes that enable the effective management and delivery of Digital Corporate services across Orange Business. This position offers a unique opportunity to grow within a high-visibility team at the heart of Orange Business’s digital transformation.Your RoleAs a Service Process Manager, you will design, implement, and improve processes supporting the Digital Corporate Service Catalog and related governance activities. You will work transversally with other teams and entities, ensuring that services are well-defined, properly supported, and continuously improved.About YouRequired Skills & CompetenciesBachelor’s degree in Computer Science, IT, Engineering, or related field.5 years in IT, Quality assurance, Process management or Project management roles.Strong customer orientation with a focus on service quality.Proactive& visionary mindset, able to coordinate between multible teams in different locations.Strong project management skills: prioritization, time management, and multitasking.Excellent communication skills in English (written and spoken), French is a big plus.Strong analytical and synthesis abilities.Knowledge in Incident Management processes.Understanding of Orange Business organization and ecosystem.What We OfferNAOnly Your Skills MatterRegardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.