Service Recovery Advisor-10

Job DescriptionTo provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests.Hello Service Recovery AdvisorWelcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.As part of our talent team in FNB Retail COO, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.Are You Someone Who CanAchieve the Net Income Return for the Business as defined in the Financial Performance Report of the BusinessEstablish, align and manage target and budget goals whilst ensuring effective control of costs for a range of projects to increase cost efficiencyDeliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutionsAchieve Retention by managing the service breakdown activities as listed in the Service Operations PlanResolve all customer queries efficiently, and within agreed timelines.Prepare business communication that is of a professional standardProvision of an efficient administration service through careful and timeous planning, reporting and updating of all related informationComply with governance in terms of legislative and audit requirementsFollow up with the applicable customer to ensure that the complaint was resolved to the customer's satisfactionManage own development to increase own competenciesYou Will Be An Ideal Candidate If YouMatric (Grade 12)2 -3 years’ experience in the fieldRelevant Systems Knowledge and experienceYou Will Have Access ToOpportunities to network and collaborateA challenging working environmentOpportunities to innovateWe Can Be a Match If You AreAdaptable and curiousAnalyse complex data setsThrive in a collaborative environmentApply now if you are interested in taking the next step. We look forward to engaging with you!FNB respects your privacy and will process the information you have provided to us in accordance with our privacy noticeThis notice highlights what information we collect, why we collect it, how we use it, who we may disclose it to and your rights regarding personal information. Please visit our website to view this notice.#Post#FnbJob DetailsTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.04/11/25All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.