ServiceNow Architect

Who We Are Accenture is a leading global provider of a broad range of professional services in strategy and consulting, interactive marketing, information technology and business operations services, with digital capabilities in all of these areas. With more than 800,000 employees worldwide, we serve clients in more than 120 countries. We have been operating in Slovakia since 1992 and employ more than 2,100 people in Bratislava and Košice.Accenture globally has ranked 6th on the Great Place to Work® World’s Best Workplaces™.At Accenture Slovakia, we’re proud to be recognized as a Great Place to Work®, with standout scores in the categories Made to Feel Welcome and Amazing Culture. We also have achieved an impressive 5th place in the Najzamestnávateľ 2025 ranking within the IT & Telecommunications category. Join our ServiceNow Team in Kosice or Bratislava.As a ServiceNow Technical Architect at Accenture, you will be responsible for developing and growing the ServiceNow technical team in the Slovak Republic, collaborating with internal stakeholders, and creating client solutions. You will leverage your expertise in Service Management/ServiceNow and market knowledge to support customer needs and develop value propositions. You will utilize your existing Service Management / ServiceNow and market knowledge and technical expertise to support various customer needs and develop value propositions.Accenture is ServiceNow’s largest professional services partner with over 10000+ resources globally. Accenture ServiceNow Global Practice is responsible for building, selling, and delivering solutions that are based on ServiceNow products (IT, Security, HR, Customer Service, and Intelligent Applications). Our portfolio encompasses the selling of the ServiceNow products, the implementation of the solution, and its long-term maintenance/management (Application Management Services).YOUR MISSIONResponsible for leading and managing the technical development team in the Slovak Republic, overseeing business operations in the country/region, setting and evaluating people performance objectives and growing the team (recruiting and training), collaborating with ServiceNow teams across EuropeContribute to ServiceNow Solution implementation, according to your role in a project, which could include such activities as: system configuration, development of custom features on client and server side, technical consulting and solution design, technical specifications preparation, testing support, rollout support, and others.Manage communication with stakeholders and respective management teams on the customer side.Technically manage the delivery of Accenture’s ServiceNow projects.Set and follow implementation standards and technical best practices.Provide expertise on technical questions, related to the ServiceNow platform to clients internally and externallyDesign technical solutions, and introduce and implement ServiceNow innovations.Understand the business needs and the need to standardize processes and build this into the design and deliverables.Continually educate yourself and complete certifications related to ServiceNow business.WHO YOU ARE:Previous ServiceNow implementation/architecture experience.ServiceNow Certified Administrator and Application Developer certificate(s) is a big advantage.Experience with other ITSM software (BMC, Landesk, Cherwell, Heat, Axios, HP, etc.).System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAPExperience with relational databases (e.g. MySQL, Oracle)Knowledge of IT Service Management & Operations. ITIL Service Delivery processes and ITIL v3 or ITIL4 certifications are a big advantage.Approx. 1-3 years’ experience in Web application development in relevant rolesStrong communication and interpersonal skills including an ability to convey technical information using non-technical language.Excellent troubleshooting skills with the ability to demonstrate influence in a consultative fashion to stakeholders and other team members.University or equivalent degree in an IT-related field.Proven track of records in client/server and Web applications implementation projects.Working experience in agile software development environment (Scrum/Kanban).Self-motivation and ability to work in self-organized teams.Strong communication, presentation, and technical writing skills.Working proficiency in EnglishAlmost a match? Don’t worry—apply anyway! We value potential just as much as experience.GET IN CONTACT:Any questions? Then please send an email to your recruiter sylvia.bardakova@accenture.comWe look forward to receiving your application!WHAT’S IN IT FOR YOU?Accenture offers a competitive compensation package. As required by the Slovak law we state that the legal monthly minimum gross base pay starting from 3000€ depending on your professional and personal qualifications in the required areas.Flexibility: Flexible working arrangements (time & place of work)Recognition: Guaranteed paid overtime or overtime vacation German language bonus up to 400€ monthly/gross depending on language proficiency and level of seniority Flexible Benefit System - budget to be spent on services of your choice Competitive bonus structure Refer-a-Friend – get a bonus in the employee referral program Loyalty rewardsFuture: Wide range of trainings and expert lectures Regular performance review and career growth possibilities Ongoing career guidance and mentoring (Global Mentoring Program, Lean In) Employee share purchase planFamily & Health: 3 extra days off Sick leave salary compensation (up to 100%) Home-office equipment Family oriented benefits (Wedding, Parental and Baby days-off and bonuses) Employee assistance services (professional psychological, financial and legal help) Multisport card