Services Key Account Manager

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen.We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.Job SummaryWe are now seeking a dynamic and customer-focused Services Key Account Manager, as part of the Tetra Pak Services Sales Team, to manage and develop focused sales areas, and customer relationships from a Tetra Pak Services perspective. In this position, you will be the key point of contact for the customer, not only looking to ensure that their operational issues are resolved in a timely manner but identifying their needs and delivering solutions to drive mutual growth.You will work with our customers in the Food & Beverage industry and look for opportunities inside and outside our existing customer base to sell our Services Portfolio and grow our Market.You will be travelling up to 60% of your time to our customer sites.The position is based in Torreon Coahuila, Mexico, reporting to Services Director.Tetra Pak may sponsoring work visas or relocation for this position.What You Will DoAs Services Key Account Manager, you will:Lead creation, implementation and follow up of sales and business strategy for given area of responsibility or applicationLead understanding of customer needs through proactive continuous customer diagnosis and analysisLead opportunity management, cross selling and up selling and fact-based value proposal, negotiate and close dealsLead growth of profitable service contracts Participate in creation, implementation and follow up of sales in plans for Key Accounts in collaboration with the rest of the S-KAM teamLead creation service business plans in collaboration with portfolio, Services Account Representative (SAR) and Services Support Engineers (SSE).Lead services dimension in project lifecycle management to ensure new equipment is effectively handed over to services.Participate in follow-up value delivered, customer satisfaction and profitability on service business with customer and internallyParticipate in resolution of technical issues by being responsible for communication with customerLead creation of quality plans and participate in implementation and follow-up of targetsWe believe you haveA Bachelor’s degree or equivalent skills and experience is required, an Engineering, Food Technology or Science major is highly preferredAt least 5 years of technical/engineering Sales experience preferredExperience in the packaging or liquid food processing industryProfessional experience with relationship management, commercial and/or customer-facing experience in the food and beverage industryAbility to effectively identify and capture customer technical issues and tenaciously drive expedited solutions, in collaboration with our internal technical expertiseSelf-drive and the ability to work autonomouslyThe drive and capability to uncover new business opportunities and grow the businessA consultative and clear communication style with good presentation skillsDemonstrable ability to build lasting relationships with internal and external stakeholdersA mindset towards life-long learning, with a curious mindset and the ability to take initiative in own developmentWe Offer YouA variety of exciting challenges with ample opportunities for development and training in a truly global landscapeA culture that pioneers a spirit of innovation where our industry experts drive visible resultsAn equal opportunity employment experience that values diversity and inclusionMarket competitive compensation and benefits with flexible working arrangementsApply NowIf you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/.This job posting expires on November 7, 2025.Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.