Regional Operations Director

This position is responsible for overseeing the overall management of the specialty division across SGA serving as the full P&L leader with primary accountability for achieving the operational performance and strategic growth objectives for the region. The position is responsible for financial management, risk management, quality assurance compliance, patient care management, and teammate management. The Regional Director provides leadership and direction to assure safe, efficient, patient care and positive practice culture. Essential DutiesMaintain a liaison relationship between the regional practice and the corporate office through attendance at meetings and through both written and oral communicationDrives change:

Trust based partnerships with Providers, Clinical Leadership, Office Managers to lead change, enable adoption of best practices and ensure successful implementation of new initiatives across the region.

Ensure prompt corrective action is implemented with cost, safety and patient care as priorities for the facilities, equipment and systemsOversee design and construction of new units and unit expansions/renovationsOversee the transitional process of new acquisitions either within or outside the division or the regionDevelop and maintain an open line of communication with administrators and staff through staff meetings or written memorandumsField engagement, maintain strong and consistent field presence, building meaningful relationships with practices and stay closely in sync to support and grow the practices.

Understand and follow SGA Dental Partners patient and employment policies and proceduresModerate to heavy travelFinancial ManagementFormulate regional budget of overall operational expenses in accordance with SGA Dental Partners policiesReview, authorize and monitor expenditure reports in accordance with company policy and procedurePrepare and submit exceptions to budgetary complianceProvide training on SGA Dental Partners policies and procedures to staff (including new Facility Administrators) to ensure compliance with financial standardsReview payroll reports for compliance to company and regulatory agency policiesReview patient and treatment charge reports to ensure ethical, accurate, and timely submission of charges for regionRisk Management/Quality Assurance Compliance Ensure that each unit meets all internal and external Standards of Conduct as well as all legal and regulatory requirementsEnsure that appropriate state and federal agency compliance is reported.

(i. e. Medicare, State Licensing Boards, etc.

)Coordinate internal audit visits, data collection and reporting per company policyEnsure the creation and implementation of any corrective action needed as a result of internal or external quality assurance, Medicare, OSHA, or other governing agency auditEnsure compliance with state Worker Compensation and OSHA safety training requirementsOversee quality assurance activities (timely reporting, follow-up, distribution)Oversee compliance with SGA Dental Partners policies and procedures in accordance with state and federal regulations for patient care and services (Medicare or other governing agencies)Teammate Management Ensure that management staff understand basic wage and hour laws, federal, state and local laws and regulations.

Plan, organize and supervise all support staff to ensure high-quality, cost-effective patient care. Oversee execution of special operations projects, including new initiative rollouts, systems integration, and clinic level training and onboarding. Direct and approve staffing plans to promote the maximum use of all personnel and the reduction or addition of staff based upon patient load ratios and company guidelinesEnsure that continuing education programs are offered to keep staff up-to-date on dental practices, universal precautions, worker/patient safety etc. Responsible for all teammate activity such as hiring, promotions, performance evaluations, salary increases, and disciplinary actions with appropriate approvals.

Conduct regular staff meetings with Office Managers or other program facilitators as necessaryAssumes and executes additional responsibilities as assigned. Knowledge/Skills/AbilitiesExcellent relationship-building and influencing skills with an ability to collaborate cross-functionally. Demonstrable experience creating a strategic plan, managing priorities and deadlines, and adapting quickly to changing priorities. Design and review the assigned area’s operations budget. Possess a strong work ethic, communicating in a timely manner with patients, and had a high interest to learn and exceed expectations in a growing business. Strong executor with a strategic mindset. Demonstrated excellence in troubleshooting and problem-solving.

Excellent verbal and written communication skills. Proven ability to build effective relationships with internal and external stakeholders. Demonstrated ability to handle multiple tasks and ability to work both independently and as part of a team. Willingness and ability to travel as needed. Ability to react under pressure, apply good judgment in ambiguous situations, and be flexible/adaptable. Excellent time management skills with a proven ability to meet deadlines. Proficient with Microsoft Office Suite or related softwareEducation/ ExperienceBachelor’s degree in business or a relevant field is required, an advanced degree is a plus.

3-5 years of multi-unit healthcare experience, or consulting background. Physical/ Environmental RequirementsMust be able to carry and lift items weighing up to 25 pounds. This position will require sitting for long periods of time, walking, standing, bending, and walking, as well as using fine motor skills, such as finger dexterity for typing and using small hand tools. This position requires average to above-average visual acuity and hearing. Prolonged periods sitting at a desk and working on a computer. Must be able to read memos, computer screens, personnel forms, and clinical and administrative documents.

We’re proud to be part of SGA Dental Partners, a group of practices across the Southeast committed to clinical excellence and community care. Apply today—we’d love to meet you!