Shared Service Performance

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.Key ResponsibilitiesPerformance Reporting: Develop and maintain reports that reflect shared service performance metrics and KPIs.Administrative Oversight: Ensure all operational data is accurate, reconciled, and aligned across systems.Analytical Insight: Identify trends, gaps, and opportunities for improvement within shared service processes.Cadence Management: Set and manage regular review cycles, meetings, and reporting timelines.Stakeholder Engagement: Collaborate with key internal stakeholders to align on goals, resolve issues, and navigate ambiguity.Continuous Improvement: Proactively seek ways to enhance service delivery, efficiency, and user experience.RequirementsBachelor's degree in Industrial Engineering, IT (Business Analyst), Accounting, Management or a related field.Strong analytical and problem-solving skills in shared services, operations, or performance management.Excellent communication and stakeholder management abilities.Proficiency in reporting tools (e.g., Excel, Power BI, Tableau).A mindset geared toward improvement and adaptability.Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organization irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.