Client Services EngineerLocation: Luxembourg About the RoleOur clients are seeking a Client Services Engineer to provide expert technical support to their users across hardware, software, and systems. This hands-on role involves on-site troubleshooting, system maintenance, and client-facing communication. You’ll work closely with internal teams and third-party vendors to ensure IT systems run smoothly and efficiently. Key ResponsibilitiesDeliver on-site technical support for end-users, resolving complex hardware and software issues. Maintain and upgrade client IT infrastructure, including installations and system modifications. Provide mobile device support (setup, email configurations, and security token issues).
Troubleshoot across Tier 1 to Tier 3 technical issues, including Active Directory, Microsoft Exchange, Office 365, MDM, SharePoint, and DNS. Analyse IT system performance and recommend improvements to boost client efficiency. Manage and resolve tickets, ensuring timely updates, clear documentation, and issue resolution. Communicate effectively with clients, offering clear status updates and technical guidance. Administer Microsoft Exchange environments and Active Directory, including user management tasks. Maintain a calm, professional demeanour with a strong sense of urgency when resolving client issues. Apply sound judgment and critical thinking to identify and implement the best solutions.
RequirementsFluent in French & English is requiredBachelor's degree in Computer Science, IT, or equivalent hands-on experience. 4–7 years of experience in enterprise or server-based IT environments. Minimum of 3 years in systems maintenance and end-user support. Experience in financial services or with Managed Service Providers (MSPs) is a plus. Advanced troubleshooting skills across desktops and servers. Proficient with Windows Server, MS Exchange/365, Active Directory, LAN/WAN,Microsoft Office Suite, and MDM. Familiar with VMware, Citrix, disaster recovery protocols, Cisco, SAN systems (e. g. , EMC, Equallogic), and cybersecurity tools (e. g. , IDS, IPS). Excellent communication skills, both verbal and written.
Demonstrated professionalism, reliability, and sound decision-making. Familiarity with ConnectWise or a similar ticketing system is preferred.
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