Senior Front Office Supervisor

Join the Sheraton Family and Elevate Your Career!We are seeking a passionate and dynamic Senior Front Office Supervisor to join our team. This role is essential to ensuring that our guests receive a first-class service experience, making their stay at Sheraton Hotel, part of the Hodson Bay Group, unforgettable. If you are someone who thrives in a fast-paced environment, has a can-do attitude, and a strong commitment to delivering exceptional guest service, we want to hear from you!Key Responsibilities: Guest Relations: Deliver a superior guest service experience that aligns with our 4-star quality standards. Team Leadership:

Lead and train your team to excel in customer service and achieve sales targets. Operational Efficiency: Oversee the day-to-day operations of the Front Office, ensuring procedures and standards are met. Sales Maximization: Actively participate in reaching monthly sales targets across all reception areas. Training & Development: Coordinate training manuals and sessions for front office staff to ensure a uniform level of excellence. Inventory Management: Responsible for maintaining adequate stock of printed matter and stationery. Health & Safety: Ensure a safe working environment by adhering to hotel's Health, Safety and Fire Procedures. Qualifications Required:

Previous experience in a similar role within the hotel industry. Minimum of 2 years Hotel Front Office ExperienceExcellent spoken and written English. Strong teamwork skills. Proven planning and organizational abilities. Basic IT skills. Ability to work independently without direct supervision. Flexibility and adaptability to change. Note: A relevant third-level qualification is desirable but not mandatory. What We Offer: Complimentary access to our state-of-the-art Sheraton Fitness Leisure Centre & Swimming Pool. Free meals while on duty. Free parking when on roster. Employee recognition programs, because you are our star!Discounts at over 9,500 Marriott International Properties across 144 countries and territories.

An active Sports & Social Club for networking and team-building. Take the next step in your career with us. Be part of the Sheraton family, where you don't just work-you belong.