Shift In Charge (Claims and RTS) - Operations, Sorting Center, SPX Express (Plaridel, Bulacan)

Job DescriptionReturn to Seller (RTS) OperationsManage end-to-end operations of the Return to Seller process, ensuring seamless coordination with internal stakeholders and vendors.Oversee the efficient handling of returned products, from initiation to resolution, adhering to established protocols and timelines.Root Cause AnalysisConduct in-depth root cause analyses for returned items to identify systemic issues.Collaborate with cross-functional teams to implement corrective actions and process improvements.Data ManagementUtilize data analytics tools to collect, analyze, and interpret data related to returned items.Develop and maintain comprehensive databases to track return trends and support decision-making processes.Quality AssuranceImplement and monitor quality assurance measures in RTS operations to ensure compliance with standards.Establish and enforce SOPs to enhance the accuracy and effectiveness of return processing.Oversee the resolution of claims associated with returned items, managing the process from claim initiation to final settlement.Collaborate with internal teams and vendors to reach fair and timely resolutions.Operational EfficiencyIdentify opportunities for operational improvements within the RTS process and implement efficiency measures.Streamline workflows and procedures to minimize processing time and enhance overall operational effectiveness.Solutions OperationsAnalyze operational challenges within the organization and propose solutions to enhance efficiency.Collaborate with cross-functional teams to implement operational improvements and monitor their effectiveness.DocumentationMaintain accurate and organized documentation of RTS operations, solutions implemented, and claims resolution.Prepare and distribute regular reports on operational performance and key metrics.RequirementsAnalytical SkillsProficient in analyzing data, identifying trends, and deriving actionable insights.Communication SkillsExcellent verbal and written communication skills to convey complex information clearly and concisely.Operational ExcellenceStrong understanding of operational processes with a focus on continuous improvement.Detail-OrientedMeticulous attention to detail in managing operational processes and data.Problem-SolvingProven ability to identify problems, propose effective solutions, and drive implementation.Vendor ManagementExperience in building and maintaining positive relationships with vendors to optimize collaboration.