ShiftCare is a fast-growing SaaS platform helping care and support service providers streamline rostering, scheduling, payroll, and compliance. We're looking for a Customer Success Team Lead to head up our North America operations. This role blends leadership, technical account management, and hands-on onboarding for our most strategic customers.
What You'll DoLead and develop our North America Customer Success team, driving retention, adoption, and growthManage high-value, technically complex accounts, including multi-site and integration-heavy deploymentsDeliver tailored onboarding programs, ensuring rapid time-to-value and adoptionAct as the technical liaison between customers and our Product, Engineering, and Support teamsProvide performance reports and actionable insights for the Leadership Team and BoardWhy ShiftCare?Lead regional CS operations in a high-growth SaaS environmentFully remote, flexible work arrangementsCompetitive salary and career development opportunities📩 Apply now to help shape the future of care technology in North America.
Requirements5+ years in Customer Success or Technical Account Management, with at least 2 years in a leadership roleStrong technical skills with SaaS integrations, APIs, and multi-system workflowsExperience onboarding enterprise or high-value accounts in complex product environmentsSkilled in executive-level reporting and stakeholder managementBased in West Coast USA, with flexibility to collaborate across time zones
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