Shipping Coordinator

Job DescriptionJob Title: Shipping CoordinatorLocation: TijuanaOverview of Role:The Shipping Coordinator is responsible for managing daily shipping operations to ensure timely and accurate order fulfillment. This role involves coordinating with carriers, preparing shipping documents, monitoring inventory levels, and addressing any logistical issues. The Shipping Coordinator will work closely with the Warehouse, Inventory, and Customer Service teams to maintain efficient processes and deliver a seamless customer experience.PRIMARY RESPONSIBILITIES: Coordinate daily shipments, ensuring all orders are accurately processed and shipped on time. Prepare shipping documents, including bills of lading, packing slips, and invoices. Communicate with carriers and vendors to schedule pickups, track shipments, and resolve any transportation issues. Monitor and manage inventory levels to support order fulfillment and reduce out-of-stock situations. Collaborate with the Warehouse team to ensure proper packaging, labeling, and handling of products. Assist in developing and implementing shipping policies and procedures to improve accuracy and efficiency. Maintain accurate records of shipping activities and prepare regular reports for management. Address customer inquiries related to shipment status and tracking information. Support safety and regulatory compliance for all shipping activities. REQUIRED KNOWLEDGE/SKILLS/ABILITIES: High school diploma or GED required; an associate’s degree in logistics or related field preferred. 2+ years of experience in shipping, logistics, or a related field. Knowledge of shipping software and systems (e.g., FedEx, UPS, or similar platforms). Strong organizational and multitasking skills with attention to detail. Effective communication skills and ability to work in a team-oriented environment. Proficiency in Microsoft Office (Word, Excel) and ERP systems. Soft Skills Leadership Leading Effective Teams Problem Solving Conflict Management About Pens.comPen.com's personalized promotional products are created for and inspired by small businesses. With 56 years of experience and serving 22 countries worldwide, Pens.com offers MORE value, savings and time to customers through expert guidance on a broad range of personalized promotional products, including writing instruments, stationery, drinkware, bags, gifts, and trade show accessories. Pens.com operates via a network of more than 10 facilities across North America, Europe, Africa, and Asia.To learn more, visit: www.PENS.comPens.com is a National Pen and Cimpress brand (Nasdaq: CMPR).