Job DescriptionShopee’s Regional Marketplace Operations department is constantly solving problems and introducing innovative solutions to improve platform usability and enhance end-user experience for our buyers, sellers, and partners. Our teams sit at the core of our business and collaborate with various departments to manage end-to-end e-commerce processes and design scalable solutions to create impact across multiple markets. To do so, we deep dive into the fundamentals of each aspect and drive strategic initiatives to sharpen our policy, processes, and features for greater product and operational excellence.
Regional Operations include the teams of Customer Service, Listings, Seller Operations, Returns & Refunds, and Fraud.
Conduct quantitative/qualitative analysis of pain points/common issues from current regional and local operationsDrive root cause analysis, and implement key programs and initiatives to drive improvement of user metricsCreate clear and informative dashboards and visualizations to present data in a visually appealing manner, aiding data-driven decision-makingBuild effective data analysis models and reporting processes based on data, feedback, and benchmarking of industry best practicesTrack and measure the impact of implemented initiatives, providing regular updates on the effectiveness and outcomes of data-driven strategiesCollaborate with various stakeholders, including product owners, developers, and local operations teams to deliver on user experience projectsPresent findings and recommendations to stakeholders in a clear and concise mannerWork with other teams to build reliable data pipelines to ensure data quality and accessibility, exploring opportunities for enhancing data management practicesRequirementsProfessional experience in user-centric roles / organisations with strong analytical and problem-solving skills0 to 1 year of experience are also welcome to applyExperience working with data, drawing insights, developing reporting templates, and devising practical data-driven solutionsExperience/proficiency in SQL/PythonAbility to generate impactful insights with an in-depth understanding of users’ needs on e-commerce platformsAbility to view different aspects of a project from a macro perspective while having an eye for detailAbility to communicate and coordinate processes and projects in a clear and succinct manner to internal and external stakeholdersAbility to thrive in a dynamic and collaborative environment to make an impact and drive business goals
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