About The TeamShopee’s Regional Marketplace Operations department is constantly solving problems and introducing innovative solutions to improve platform usability and enhance end-user experience for our buyers, sellers, and partners. Our teams sit at the core of our business and collaborate with various departments to manage end-to-end e-commerce processes and design scalable solutions to create impact across multiple markets. To do so, we deep dive into the fundamentals of each aspect and drive strategic initiatives to sharpen our policy, processes, and features for greater product and operational excellence.
Regional Operations include the teams of Customer Service, Payment, Listings, Seller Operations, Returns & Refunds, and Fraud. Job DescriptionLead AI & Innovation Initiatives: Act as the Large Language Model (LLM) Champion by partnering with the team and Business Intelligence expert to evaluate and prioritise LLM-based proof-of-concept (POCs). Consolidate pilot requests and advocate for scalable, high-impact AI solutions to improve operational efficiency. Own End-to-End Product Delivery: Drive the development of systems and features across functions to enhance user experience and operational quality. Lead requirement gathering, prepare Business Requirement Documents, conduct User Acceptance Testing, and manage product rollout and success metrics.
Drive Strategic Projects & Process Improvements: Oversee complex, cross-functional initiatives from planning to execution. Identify pain points and process gaps through data analysis and stakeholder engagement to deliver impactful, scalable solutions. Shape Product Roadmap & Prioritisation: Collaborate with business and tech stakeholders to plan product roadmaps, align feature priorities with strategic goals, and continuously enhance product effectiveness through data-driven insights. RequirementsBachelor's Degree or above, preferably in Business Analytics, Statistics, and EngineeringExperience in SQL, Tableau, Google Analytics, and creating dashboard using BI tools is a plusExperience in product management, product owner, management consulting is a plusExcellent analytical and logical thinking skills.
Able to define and solve problems with structured, fact or data driven approachesEffective communication skills to collaborate with various stakeholders from diverse backgroundsAble to explain complex concepts in a simple manner, and summarise key points from unstructured discussions. Good presentation, group discussion and writing skillsAbility to dive deep into business scenarios and understand real pain points faced by business and usersAbility to collaborate with multiple stakeholders and manage timelines and priorities effectively
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