Job DescriptionPerform data analysis for Customer Service Agents performance and other Service Quality related initiatives such as resolution time optimisation and improving of customer satisfaction surveysAnalyse performance data and develop insights on the driving factors behind those figuresPerform ad-hoc problem solvingRequirementsCurrently pursuing a diploma/degree in any relevant disciplinesStrong analytical skill and sensitivity to dataStrong oral and written communication skillResults and details drivenWell organised with good multi tasking abilityPositive, team-player, and energetic attitudeStrong proficiency in Excel is a must, SQL is a plus
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