Fulfilled-by-Shopee Onboarding & Initiatives Executive

About The TeamWe are looking for a driven and passionate individual to join the Fulfilled-by-Shopee (FBS) Business Development team. As an Onboarding & Initiatives Associate / Senior Associate, you will play a key role in accelerating the growth of Shopee’s warehousing and fulfilment business. You will take ownership of the end-to-end onboarding process—from seller pitching and contract signing to coordinating with cross-functional teams for smooth operational roll-out. You’ll also lead strategic initiatives, such as managing key partners under the Shopee-Certified Enablers Programme, and work to improve partner success.

Job DescriptionDrive and manage the end-to-end onboarding journey for sellers joining Fulfilled-by-Shopee, including direct client engagementCollaborate with cross-functional local teams to identify and capitalise on new seller acquisition and onboarding opportunitiesDesign and implement internal processes to optimise onboarding workflows and maximise conversion ratesPartner with internal stakeholders—such as Relationship Managers, Warehouse Operations, Finance, and Legal—to ensure a seamless onboarding experience and resolve any operational bottlenecksOversee and grow Shopee-Certified Enablers by monitoring and improving their operational and commercial performanceRequirementsBachelor’s Degree in any related fieldFresh graduates are welcomedComfortable in a dynamic and collaborative environment with multiple internal and external stakeholdersStrong communication and interpersonal skills; prior experience working cross-functionally is a plusAnalytical and innovative problem-solver with a strong ability to design and implement practical solutionsExcellent project management and process optimisation skills, with a keen eye for detailPrevious experience in e-commerce, fulfilment, logistics, or sales is a strong advantage