Supervisor - Service

We train and promote from withinExcellent low-cost health benefitsRetirement plan with employer-paid contributionsPaid vacation and 10 holidaysAt Sierra Pacific Industries, we understand our greatest strength is the people who choose to build a career with us. We are a third-generation family-owned company that has grown to be one of the largest lumber and millwork producers in the United States. Our more than 6,000 employees are proud to work at our state-of-the-art sawmills and other facilities, including: manufacturing, custom wood-framed windows, fabrication, millwork, veneer, cogeneration, trucking, forestry, and other operations.

Currently, we are seeking a qualified Service Supervisor to work collaboratively with our Windows Sales Arizona division in Phoenix, Arizona.

About The PositionPerform lead job duties safely and efficientlyTrain and set standards for field service repairs and troubleshootingWork with the Customer Service Manager to resolve customer escalationsManage and observe team efficiency and quality, and communicate with the Operations ManagerProvide feedback and demonstrate correct procedures at the monthly safety meetingsIdentify and report areas of improvement for quarterly service goalsCoordinate with the Service Schedulers to ensure efficient routes and schedulesSupport the Customer Service Manager with fleet maintenance, including coordinating repairs and service vehicle inventoriesExamine, analyze, and troubleshoot products in the fieldPerform necessary repairsCommunicate, oral and written, professionally with customers and branch service staffQualificationsDemonstrated leadership, supervisory experience, motivation, and service management skillsKnowledge of window and door industry is a plusInterpersonal and written/oral communication skills with the ability to relate well and cooperate with others to effectively coordinate activities and accomplish goals Detail-oriented, organized, and able to effectively multi-taskProficient in Microsoft Outlook, Word and ExcelWhy Join Our Team?Because this is more than an invitation, it's a commitment to offer opportunities for personal and professional growth to everyone! We ask people to grow with us and make the company even better.

We provide an excellent benefit package including a full Health Benefits Plan (including medical, dental, and vision) with low-cost premiums, a 401(k) with Company Match, additional Retirement Contributions, and company-paid Life Insurance. Every year since 1979, the Sierra Pacific Foundation has provided an average of $500,000 in scholarships to help the children of our crew members with education expenses. How To ApplyIf you are qualified and would like to join our team,please send a cover letter referencing this position and a resume to:

Sierra Pacific WindowsErin McLeod, Human Resources11605 Reading RoadRed Bluff, CA 96080(530) 528-3809or apply online and view all our career opportunities at: spi. careersSierra Pacific is an (EOE) Equal Opportunity Employer, including those with a disability and veterans. The general wage range for this position at Sierra Pacific Industries is from $70,000 and $90,000 per year, and is dependent upon a number of factors, including, but not limited to: relevant work experience, skill, knowledge, and/or education.

About Our CompanySierra Pacific Industries is a third-generation family-owned company based in Northern California that started in 1949 and has grown to be one of the largest lumber and millwork producers in the U. S. , employing more than 6,000 crew members. Sierra Pacific continues to be a company where its employees are proud to work at state-of-the-art facilities and others strive to become part of the team. We own and sustainably manage more than 2. 4 million acres of timberland in California, Oregon, and Washington. Our forests are managed under a 100-year plan by Registered Professional Foresters, Wildlife Biologists, Botanists, and other professionals.

We are growing forests for our future, planting over 6 million new trees every year. In Spring 2024, we planted our 300 millionth seedling on our timberlands. This milestone was decades in the making, reflecting our commitment to sustainable forest management and ensuring we have forests not just for today, but for generations to come. Sierra Pacific effectively uses nearly 100% of every piece of wood we bring to our facilities. In fact, any small amount that isn't turned into hand-crafted doors and windows, millwork, lumber, or landscaping material is actually converted into electricity in our seven biomass-fueled power plants.

We are proud that all Sierra Pacific facilities follow our drug-free and tobacco-free policies. As part of our safety in the workplace policy, an offer of employment is subject to a negative drug screen result. We use E-verify to verify the social security number and work authorization of all newly hired employees. Sierra Pacific is an (EOE) Equal Opportunity Employer, including those with a disability and veterans.