Location: Lekki, LagosIndustry: Hospitality & Beach ResortExperience: 7-10 Years (Minimum of 3 years in a managerial role)Qualification: Minimum of HND or B. Sc in Hospitality Management, Business Administration, or related fieldSalary: 300,000 - 400,000 MonthlyWork Schedule: 6 Days a Week (1 Day Off Weekly)Accommodation: ProvidedJob Overview: A prestigious hospitality and beach resort located in Lekki is seeking an experienced and dynamic Front Office / Hospitality / Business Development Manager to lead its front office operations and drive business growth.
The ideal candidate must possess a solid background in the hospitality sector with proven success in marketing, client acquisition, and front desk management, especially within a resort environment. Key Responsibilities: Front Office & Guest Experience Management: Oversee daily front office operations including check-in/check-out, guest registration, reservations, and billing. Supervise and train front desk staff to deliver exceptional guest experiences. Ensure prompt handling of guest inquiries, feedback, and complaints with professionalism and efficiency. Monitor room occupancy, guest satisfaction, and operational efficiency. Generate and analyze front office performance reports (e. g. , occupancy, revenue, guest reviews).
Maintain a welcoming, clean, and organized reception area. Implement and uphold safety and security protocols within guest service areas. Business Development & Marketing: Develop and execute marketing and sales strategies to attract new clients and boost occupancy rates. Build strong relationships with travel agencies, corporate clients, event planners, and tour operators. Identify and pursue new business opportunities, including partnerships and group bookings. Negotiate and close deals for events, group stays, and long-term bookings. Conduct market research to understand industry trends and position the resort competitively. Plan and implement promotional campaigns, special offers, and packages to drive guest engagement.
Represent the resort at networking events, trade fairs, and community engagements to enhance visibility. Requirements & Qualifications: Minimum of HND/B. Sc in Hospitality Management, Business Administration, or a related discipline. 7-10 years of relevant experience, with at least 3 years in a managerial role within a hospitality or resort environment. Proven ability to drive revenue through marketing, sales, and business development strategies. Strong leadership and people management skills. Excellent communication, negotiation, and interpersonal abilities. Proficient in Microsoft Office and Property Management Systems (PMS). Solid understanding of guest relations, customer service standards, and hospitality protocols.
Must have prior experience working in a coastal or beach resort environment. Ability to work flexible hours and thrive in a fast-paced setting. What We Offer: Competitive salary: 300,000 - 400,000/month On-site accommodation provided Opportunity to grow within a reputable hospitality brand A vibrant and professional work environment in a beachside resort setting How to Apply: Qualified and interested candidates should send their CV to hiring@mysigma. io using the Job Title as the subject of the email
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