Front Office Supervisor (with Business Development Focus)

Location: Lekki, LagosIndustry: Hospitality & Beach ResortExperience: 7-10 Years (Minimum 3 Years in Supervisory or Managerial Role)Qualification: Minimum of HND or B. Sc in Hospitality Management, Business Administration, or related disciplineSalary: 300,000 - 400,000 MonthlyWork Schedule: 6 Days a Week (1 Day Off Weekly)Accommodation: ProvidedJob Overview: A reputable hospitality and beach resort in Lekki is seeking to recruit a Front Office Supervisor with a solid background in guest services and a proven ability to contribute to marketing and business development initiatives.

This role combines the operational leadership of front desk activities with the strategic goal of improving occupancy and revenue through client relationship management and guest experience enhancement. Key Responsibilities: Front Office Operations: Oversee the daily activities of the front desk, including check-ins, check-outs, guest registration, and reservations. Supervise, mentor, and train front desk personnel to ensure delivery of exceptional guest service. Handle guest complaints, feedback, and inquiries in a timely and professional manner. Monitor and ensure proper billing, payments, and accurate financial record-keeping. Maintain a clean, organized, and welcoming reception area.

Liaise with other departments to ensure seamless communication and guest satisfaction. Ensure the front office team adheres to standard operating procedures (SOPs) and service protocols. Generate and review daily front office reports including occupancy levels, room revenue, and guest satisfaction. Business Development & Marketing Support: Support the development and execution of marketing initiatives aimed at increasing guest bookings and resort visibility. Assist in managing relationships with corporate clients, travel agents, tour operators, and walk-in guests. Promote resort services and facilities to upsell packages and boost guest spend. Contribute to the creation of special packages, promotional offers, and seasonal campaigns.

Conduct market research and competitor analysis to identify opportunities for growth. Assist management in securing group bookings and event partnerships. Requirements & Qualifications: HND/B. Sc in Hospitality Management, Business Administration, or a related field. 7-10 years experience in the hospitality industry with at least 3 years in a supervisory or managerial role, preferably in a beach resort or hotel environment. Strong customer service orientation with excellent communication and interpersonal skills. Demonstrated experience in guest relations, front office operations, and hospitality marketing. Proficient in Microsoft Office and hotel property management systems (e. g. , OPERA, Cloudbeds). Strong leadership and team management skills.

High level of professionalism, integrity, and attention to detail. Ability to work effectively in a high-pressure, fast-paced environment. Willingness to live on-site in Lekki (accommodation provided). What We Offer: Competitive salary: 300,000 - 400,000/month On-site accommodation Opportunity to work in a premium beach resort environment Career development opportunities within a growing hospitality brand How to Apply: Qualified candidates should send their updated CV to hiring@mysigma. io using "Front Office Supervisor-