Priority Passenger Services (PPS) Manager

Job DescriptionThe successful candidate will be part of SIA’s Marketing Planning Division, Loyalty Marketing Department. He/she will be responsible for the delivery of superior service to Singapore Airlines’ premium Priority Passenger Service (PPS) Club members based in Singapore. He/she will be expected to establish close rapport and enhance the loyalty of these members through various pro-active customer experience initiatives such as direct personal contacts, exclusive PPS Club events, etc. He/she will be the key contact point to them and ensure proper resolution to their feedback and requests on SIA matters.

Key ResponsibilitiesEngage Singapore-based PPS Club members, especially high-value customers to ensure a seamless travel experience throughvarious pro-active initiativesComplaint resolution through win-win approaches and mitigating future lapsesPPS Club events management for the purpose of hosting and interacting with Singapore-based membersConceptualize events by identifying suitable partners for possible collaborations either internally, or externally. Ensure smooth running of events and to actively engage members on event daysRequirementsDegree in any discipline. At least 2 years’ relevant experience in customer service, airline industry or equivalent. Service-oriented and possess an outgoing personality.

Strong verbal and written communication skills, presentation skills, people relationship skills, and a good team player. We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.