The JobYou will support Call Centre Department in the answering and managing of calls, faxes and emails from members of the public, patients, staff from other government agencies and health institutions inclusive of internal staff pertaining to general enquiries and emergency activations with the highest service quality and operational standards. Your duties shall include, but not be limited to the following:
Answering incoming and outgoing calls in a timely manner and in accordance with the Hospital policy, maintaining confidentiality of caller and Hospital information as directedDirecting calls to internal and external stakeholdersUpdating of contact details and relevant information into the Call Centre Enquiry SystemHandling and resolving complaintsPerforming emergency activations (E. g. Code Blue, Trauma, Acute stroke etc. )Reporting fault on telecommunication equipmentsPerforming other related duties as assigned or requestedJob RequirementsNITEC in any disciplineDiploma in any discipline will be recognised for senior positionsExcellent oral and written communication skillsProficient in Microsoft Office applications (i. e.
Excel, Word, Powerpoint)3 rotating shifts, including weekends and public holidays
Customize your resume to highlight skills and experiences relevant to this specific position.
Learn about the company's mission, values, products, and recent news before your interview.
Ensure your LinkedIn profile is complete, professional, and matches your resume information.
Prepare thoughtful questions to ask about team dynamics, growth opportunities, and company culture.
