Site Reliability Engineer

This is Worldline.We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.The OpportunityThe Application Manager's main function is to ensure the quality and availability of the services in compliance with the constraints defined with the client. Her/His domain of intervention is the set of applications for which she/he is responsible. As such, she/he is the key contact for any activity in her/his domain, being in permanent contact with other stakeholders:customer managers, project teams, integrators and other technical experts.She/He has the advantage of a large autonomy in her/his work, which does not prevent her/him from regularly informing her/his hierarchy especially in case of significant incidents, conflicts of priority or any other difficulty.She/He is permanently responsible for the quality of service of her/his domain.Day-to-Day Responsibilities Considering customer requirements, validate functional specifications and technical architectures with development teams and technical expertsOversee the implementation of the servicesParticipate in the development of the offers and services by providing recommendations on new functionalities or whether to upgrade to a different system or not Manage incidents and changes with the business and production teams in due timeImplement and monitor corrective actionsProvide follow-up and customer support in relation with the customer managerManage the follow-up of the releasesTo be a functional and technical expert in her/his domain of activitiesDefine procedures to optimize RUN processes in collaboration with business teams: Dashboard Splunk / Service Level Agreement (SLA) / ReportingDevelop the necessary tools to monitor the serviceEnsure PCI and 3D Secure compliance Regular on-call duty at night and on weekends, outside opening hoursWho Are We Looking ForWe look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:Higher education in Computer science or relevant experience in a similar positionUnix systemsOne or more development languages (Java, C, perl, HTML, ...)Experience with DBMS as user (Create, execute and optimize queries - MySQL, ORACLE …)Familiarity with Project Management principles is a plusKnowledge of Internet technologies, networks Knowledge of clients' trades (electronic banking)Knowledge of regulations and standards (AFAQ, PCI)Office tools (MS office, Sharepoint … )Advanced level of English (read, spoken, written)Strong analytical mind and problem-solving skillsAutonomy, rigorFlexibility and reactivityAbility to handle work stressCuriosity, creative thinking, initiativeGood communication and interpersonal skillsStrong sense of customer servicePerks & BenefitsAt Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:Hybrid Working PolicyGift vouchers on the occasion of Christmas/Easter HolidaysPrivate medical services21 vacation days/yearReferral bonuses for new hires recommended by youWFH & Flexible Working HoursFull access to the “Learning” platformShape the evolution.We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.Learn more about life at Worldline at jobs.worldline.com We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.