Site Reliability Engineer

Hello!Are You LookingTo make meaningful changes at the fastest-growing tech company in Japan?For a fair, highly flexible, inclusive working environment where anyone regardless of their background can make an impact?To build the next bold idea in customer acquisition and revenue growth through conversational commerce technologyFor a place where things are not just fast - but they happen now?We Are Zeals - “Designing conversations. Driving conversions.”Zeals is not another chatbot. Our automated chat solution and conversational technology are changing the way consumers purchase or act online. Zeals converts customers who appear "unengaged" to become "valuable" through designed chat on Messaging Apps. Using AI-powered, human-designed conversation flows across chat platforms, Zeals enables brands to build personalized, automated conversations with their consumers and develop a deeper understanding of their preferences while creating a delightful, seamless shopping experience. Our last 3 years have been phenomenal. We have captured the heart of many businesses in Japan, with over 480 enterprises relying on our chat commerce offering to boost their mobile business.The goal is simple: to “revolutionize hospitality on the Internet”, unlocking digital customer service experiences that were limited to physical stores previously.Just Getting Started…We have recently secured a Series E funding totaling $33.8M led by JIC Venture Growth Investments and Salesforce Ventures. We are now ready to start our mission and expand our business beyond the Japanese market - LINK.We’re looking for a small group of elite teams to build the foundation of our global expansion.Your Typical Day With Us Ensuring our entire system and infrastructure are both functional and thoroughly availableDesigning infrastructure that can scale in tandem with our growing business needsContinuously improving CI/CD pipelinesPromoting best practices and engineering excellenceWorks closely with IaC whilst managing multiple environments it possessesVigilant and attentive toward our securityMonitor existing system, serving as a first responder to any potential incidentWhat You’ll Need 5+ years of experience working with either AWS or GCP5+ years of experience with monitoring systems, we use GrafanaAt least a year of proven experience with troubleshooting databases, preferably MongoDB and Elastic.At least a year of experience working with KubernetesAt least a year of experience with CI/CD pipelines, we use Github Actions, Helm and Argo CDAt least a year of programming in any language, we use Go, Bash, and PythonCurrently eligible to work in JapanBusiness-level EnglishWhat Makes You Stand OutInfrastructure as code, especially TerraformExperience developing Kubernetes operatorsBasic Japanese language skillsMongoDB monitoring and queryingDon’t Just Take Our Word For It Zeals has received the LinkedIn Top Startups award twice in a row. We believe this is a testament to our growth and our ability to attract great talents–who could potentially be your colleagues!Our Tech StackBackend Languages: Go, Python, ElixirFrontend Languages: HTML, CSS, JavaScript (TypeScript, React.js, Recoil, Zod, Tanstack, etc)Mobile Languages: NoneInfrastructure: Google Cloud Platform, GCP Pub/Sub, Kubernetes, MongoDB, MySQL, Postgres, BigQuery, Elasticsearch, QdrantConfiguration management tool: TerraformCI/CD: Github Actions, ArgoCD, CircleCIMonitoring: Grafana, GCP Cloud Monitoring, GCP Logging, GCP Cloud Trace, OpsgenieData: BigQuery, Parquet, Spark, Scala, Python, dbtKnowledge Tools: ConfluenceOther: GitHub / Slack / JiraProcess: ScrumReady to roll up our sleevesWe're obsessed with bringing hospitality to everyone – whether it's our customers or you! You’re an individual with unique needs, and while we may not have ping-pong tables or all-you-can-drink espresso bars to offer, we promise you a once-in-a-lifetime experience and co-workers you’ll be proud to brag about to your friends, family, or anyone you meet the next time you go out! As an employer, we're ready to roll up our sleeves and change the status quo if it means making your experience better.Salary Range : competitivePerformance review: twice a yearHolidays: 10 days of annual leave in the first year, weekends off, national holidays, summer and winter breaks, and 5 refreshment leave days per yearVisa support : We sponsor visas for the right candidatesFlexible working : Highly flexible, remote-first organization (in Japan), Interim work from overseasHousing allowance (within 1.5KM away from office)Club activity allowanceTeam building allowance and Lunch allowanceZeals Bar (bi-monthly free flow beer party)