Account Manager, SMB (Remote)

FULL-TIME / 100% Remote in Europe/Central & Western European Timezone____________________________________________________________________________Skedda is a leading global booking management platform dedicated to streamlining venue and space reservations and scheduling. We serve over 7,000 customers and nearly two million users across the world. Today, the product includes functionality such as floor plan visualizations, venue booking, pricing and payments capabilities, and utilization reports and analytics. Skedda has won awards from G2, Capterra, and SoftwareAdvice. Role overviewWe are looking for an Account Manager to create long-term, trusting relationships with our premium Skedda customers.

The Account Manager's role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. You will be operating as the lead point of contact for any matters specific to your accounts. In this role, you will liaise with cross-functional internal teams (including customer success and onboarding departments) to improve the entire customer experience.

Day to day responsibilitiesServe as the lead point of contact for all customer account management mattersSetting up account review calls with clients and creating account renewal quotesBuild and maintain strong, long-lasting client relationshipsPrepare reports on account statusIdentify and grow opportunities within territoryAssist with challenging client requests or issue escalations as neededAbout youYou're a strong verbal and written communicatorYou're a systems thinker who can help bring clarity to complex ideasYou keep customer needs top of mind during your design and decision making processYou can balance a pragmatic problem solving approach with a strong attention to detailYou welcome feedback to improve your skills and workYou take initiative and work with a healthy sense of urgencySkills & ExperienceMinimum of 2 years as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant roleDemonstrable ability to communicate and present to customersSolid experience with CRM software (Hubspot preferred) and MS OfficeProven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detailExcellent listening, negotiation and presentation abilitiesStrong verbal and written communication skillsBA/BS degree in Business Administration, Sales or relevant fieldBenefitsCompetitive salary + paid time offCreative and collaborative work environmentDirect exposure to the leadership team across departmentsBe empowered to leave a significant mark on the product and the customersRemote work environmentAbout usWe're an international team from 20+ countries with a growing presence in Boston.

We place a lot of value on collaborating asynchronously across time zones but also understand the benefits of working together in person. Our team has doubled in size in the last year and continues to grow quickly. At Skedda, our Mission is to empower organizations to bring workspaces to life. We take feedback from customers seriously and constantly iterate to improve our product. We're a self-driven, curious, down-to-earth group of people who know how to balance moving quickly while maintaining a high bar for quality. Every team member at Skedda embodies our six core virtues:

We are a communityQuality is at our coreTake ownershipCreate momentum every dayTackle hard problemsBe curiousWe are defining the future of the workplace experience, helping businesses to design meaningful, seamless, fully integrated employee experiences and interactions in the hybrid workplace. We're growing fast with a lot of new opportunities ahead!To learn more about Skedda, please visit https: //www. skedda. com/blog/skedda-mission-vision-virtues.