IT Desktop Support Long-term/On-going contractOn-site in New York, New York 10004 (55 Water St, New York, New York 10004)Required: Level 1 / 2 tech with the basics, A+ certified, knows basic troubleshooting on Windows and Apple platforms. 2-3 years of experience, client will train on client specific processes, ticketing system, etc. Job Purpose: The onsite support engineer will provide high quality technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the resolution of incidents, problems, requests, in order to achieve high standards of customer service and deliver optimum operational and business benefits.
Operation Roles and Responsibilities• Basic experience in IT industry• Good client management & communication skills• Good Understanding of ITIL concept & Service Now• Computer OS/Peripherals troubleshooting. Asset/Inventory Management• Ensure tickets are updated on time and adhere to required SLA. • Handling different PC operating systems (Windows 7, 10)• Handling end users' incidents and IMAC requests using Service NOW ticketing tool• Performing Hardware/Software installation (understanding of deployment tools like SCCM)• End-user support – Break fix & Service Requests• Desktop/ Laptop/Network Printers Management.
• Basic AV support for conference room& internal events using MTR (Microsoft Teams Room)• Image Deployment using SCCM & Auto Pilot• VDI technologies Citrix Xendesktop, Azure cloud PC. • Laptop AV/endpoint security Management for Mcafee, Cortex XDR. • User Data Management (OneDrive, Office 365)• Refresh of old asset from windows 7 to windows 10. • MTR Video conference support for meeting room and events.
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