We're looking for a proactive and people-focused Service Desk Team Leader to join our ICT team in Auckland. M? te T?ranga | About the RoleIn this leadership role, you'll manage a team of Service Desk Analysts, ensuring the delivery of exceptional first- and second-line support across SkyCity. This is a hands-on role where you'll lead by example, provide technical guidance, and ensure smooth operations across all IT service desk functions. Managing team performance, recruitment, induction, and development. Leading escalations and ensuring timely resolution of incidents and service requests. Overseeing rostering and coverage to maintain consistent support.
Liaising with vendors and internal stakeholders to resolve issues. Supporting infrastructure and software installations, account administration, and equipment logistics. M?u | About YouYou're a skilled IT professional with a strong customer service ethos and proven leadership experience. You thrive in fast-paced environments, enjoy mentoring others, and are passionate about delivering high-quality support. Experience with Microsoft Office and Microsoft OS systems. People management or supervisory experience. Strong communication and technical skills. Excellent customer service focus. Experience using ServiceNowPreferred:
Knowledge of Agile and experience managing remote teamsNg? painga | BenefitsA supportive and diverse company cultureWork with people who care, are driven and energeticMedical insurance$2. 50 cooked meals in our staff cafeteriaHeavily discounted staff car parking and dry cleaningCareer progressionDiscounts at our outletsIf you feel that this role sounds like you and you have the required skills, please apply online. At SkyCity, our career opportunities are as diverse as our workforce. We don't just embrace differences; we value and support them.
Our hiring is centred on capability and performance, regardless of gender, gender identity, race, origin, age, educational background, disability, or religious beliefs. We're here to empower you to shine. Our willingness to adapt ensures you can chart your path with us! Join us at SkyCity and be extraordinary by being you. SkyCity takes its commitment to Host Responsibility seriously. Every member of our team, no matter their role, contributes towards SkyCity's culture of customer care.
Customize your resume to highlight skills and experiences relevant to this specific position.
Learn about the company's mission, values, products, and recent news before your interview.
Ensure your LinkedIn profile is complete, professional, and matches your resume information.
Prepare thoughtful questions to ask about team dynamics, growth opportunities, and company culture.
