Request A ConsultationPosition: Assistant Manager – Domestic OperationsLocation: Natore Tower (12th Floor) Plot 32D & E, Road 2, Sector 03, Uttara, Dhaka-1230Vacancy: 01Salary: NegotiableAbout The RoleSkyTech Solutions is hiring an experienced Assistant Manager – Operations to lead process excellence, drive productivity, and manage team performance in a fast-paced BPO/Call Center environment. The ideal candidate will be an operational thinker, effective communicator, and strong leader capable of ensuring both client satisfaction and business profitability. Key ResponsibilitiesUnderstand and communicate the process vision clearly to the team. Monitor and analyze team performance about process goals and SLAs.
Identify long-term challenges, risks, and opportunities within the operation. Provide data-driven suggestions for performance improvements. Coach and mentor team members using functional knowledge and leadership expertise. Optimize costs and resources for maximum operational efficiency. Develop and implement new ideas to improve process and customer service quality. Ensure the profitability of the assigned process and manage budget allocation. Serve as the primary point of contact for clients regarding process updates and escalations. Monitor daily team performance, ensuring SLAs and quality benchmarks are consistently met. Collaborate with cross-functional teams to meet both internal and external customer needs.
Maximize productivity through effective planning and resource allocation. Required Knowledge & ExpertiseBachelor’s or Master’s degree in any discipline. Minimum 5–7 years of experience in a BPO or Call Center, including leadership roles. Solid knowledge of relevant products and processes. Proven experience in managing high-performance teams. Strong leadership and analytical thinking. Excellent communication and interpersonal skills. Ability to explain processes or ideas clearly and simply. Patience, motivation, and the ability to lead by example. Strong organizational, planning, and decision-making abilities. Calm under pressure with high attention to accuracy and detail. Open-mindedness and respect for diverse perspectives. Application Deadline:
20th August, 2025Job Apply FormΔFull NameEmailPositionExpected SalaryPhone/MobileYears of ExperienceCover LetterUpload Your ResumeChoose File
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