Customer Experience Manager (Night Shift)

Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfill this valuable mission. That’s where you come in.

Building on our success of scaling operations in North Macedonia to 600+ people over the last 15 years, we are thrilled to announce our expansion into Kosovo! This is an English speaking role to support our US Partners. The Problem To SolveSupport our restaurant partners by streamlining their internal operations so they can focus on their core strength - preparing and delivering great food! We're looking for a dedicated Customer Experience Manager (Night Shift) to provide overnight leadership coverage for our Prishtina team.

In this role, you will help oversee sensitive customer data processes, support our fast-growing team, and support our team leads. The RoleJoin one of the world’s most dynamic, mission-driven tech companies as a Customer Experience Manager (Night Shift). You’ll manage and inspire a high-performing night shift team that handles inbound calls, processes restaurant orders, and ensures accurate, timely transmission to our partners. This is a critical overnight leadership role that ensures continuity, security, and excellence during off-hours, while aligning with our broader customer success goals.

You'll drive team performance, manage escalations, optimize workflows, and maintain quality standards, all during a period that demands extra focus, discretion, and operational resilience. The TeamYou’ll be joining a high-energy, collaborative team of problem-solvers who thrive under pressure and are driven by data and purpose. With over 50 representatives in Prishtina, our team continues to scale. This hire ensures manageable team sizes, supporting strong leadership and scalability. This night shift manager will relieve team leads of administrative overhead, enabling them to focus on mission-critical onboarding efforts.

Your leadership ensures overnight operations run smoothly, and sensitive information is handled with the utmost care and consistency. The Winning RecipeWe're looking for someone who brings a calm, solutions-oriented mindset and who thrives in a fast-paced, growth-oriented environment. You’re someone who sees every challenge as an opportunity to improve.

At least 3 years experience leading large teams with cross-functional collaboration and resolving complex customer issuesProven ability to manage and motivate a team during overnight or non-standard hoursProficiency with Google Workspace and quick adoption of browser-based tools and systemsSteady under pressure, with a strong ability to manage escalations and maintain data integrity during off-hoursComfortable balancing administrative oversight with performance coaching and operational efficiency. Exceptional verbal and written communication skills in EnglishPizza brings people together. Slice is no different. We’re an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives.

We do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law. We are also proud members of the Diversity Mark NI initiative as a Bronze Member. Privacy Notice Statement of AcknowledgmentWhen you apply for a job on this site, the personal data contained in your application will be collected by Slice. Slice is keeping your data safe and secure.

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