Slovak Speaking CS Agent For Booking.com - Work In Greece - Paid Relocation

Mercier Consultancy MD is excited to present a unique opportunity for a Slovak Speaking Customer Service Agent for Booking.com, complete with paid relocation to the stunning country of Greece. In this role, you will be the first point of contact for Slovak-speaking customers, providing them with support and assistance for their travel bookings and inquiries.ResponsibilitiesRespond to customer inquiries in Slovak through various communication channels such as phone, email, and chatAssist clients with the booking process, modifications, cancellations, and general travel-related questions to ensure a smooth experienceTroubleshoot any issues that may arise and provide timely solutions to enhance customer satisfactionDocument all customer interactions and feedback in the CRM system for quality assurance and service improvementCollaborate with internal teams to address complex customer concerns and resolve issues effectivelyStay informed about Booking.com's services, promotions, and policies to provide accurate and helpful advice to customersRequirementsFluency in Slovak (both written and spoken), with English proficiency considered an advantagePrevious experience in customer service, particularly in the travel or hospitality industryStrong communication skills and a customer-focused attitudeAbility to analyze problems and provide effective solutions with empathyFamiliarity with CRM systems and online booking platforms is a plusWillingness to relocate and embrace the culture of GreeceStrong organizational skills to manage multiple tasks efficiently in a fast-paced environmentBenefitsCompetitive Monthly SalaryFully Paid Relocation PackageFully Paid TrainingHealth Insurance2 Extra Salaries Per YearAnd Much More..