Small Animal Emergency Front Desk- Supervisor

Posting DetailsPosting DetailsPosting Number S14439P Working Title Small Animal Emergency Front Desk- Supervisor Department VetMed-VTH Admin Services About the University of GeorgiaChartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.About The College/Unit/DepartmentThe University of Georgia College of Veterinary Medicine, founded in 1946, is dedicated to training future veterinarians, providing services to animal owners and veterinarians, and conducting investigations to improve the health of animals as well as people. The college benefits pets and their owners, food-producing animals, and wildlife by offering the highest quality hospital and diagnostic laboratory services. Equipped with the most technologically advanced facilities located on a university campus, the college is dedicated to safeguarding public health by studying emerging infectious diseases that affect both animal and human health.The College of Veterinary Medicine values all members of the university community, recognizing that differences in experience and culture can only lead to a more well-rounded, accepting academic environment as embodied in our Principles of Community (http://vet.uga.edu/principles-of-community/” target=“_blank”>http://vet.uga.edu/principles-of-community/>)College/Unit/Department website https://vet.uga.edu/hospital-and-primary-care/hospital/ Posting Type External Retirement Plan TRS Employment Type Employee Benefits Eligibility Benefits Eligible Full/Part time Full Time Work Schedule Additional Schedule InformationTypically Monday-Friday, 8 a.m.-5 p.m., and are subject to change based on business needs.Advertised Salary Commensurate with experience. Posting Date 11/25/2025 Open until filled Yes Closing Date Proposed Starting Date 01/04/2026 Special Instructions to Applicants Location of Vacancy Athens Area EEO Policy StatementThe University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).USG Core Values StatementThe University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.Position InformationClassification Title Department Assistant III FLSA Non-Exempt FTE 1.0 Minimum QualificationsHigh school diploma or equivalent and 5 years of related experiencePreferred QualificationsExperienced working in emergency animal care environment.Ability to prioritize with meeting deadlines and tasks as business demands dictate.Exceptional computer skills.Position SummaryThis position oversees the day-to-day operations of the Small Animal Emergency Front Desk staff. Responsibilities include preparing employee monthly work and on-call schedule by providing appropriate and adequate coverage Sunday to Saturday, 6am to 2am. This position is also responsible for leading initiatives to support and improve the overall client experience with our emergency service. Will work closely with the financial services department to make sure charges and payments are being captured and recorded correctly by the Emergency/Critical Care front desk team. In addition, processing and delivering client messages to medical staff so communication flows efficiently. This is a working supervisor position and will be scheduled within the shift rotations to augment services provided by the emergency front desk.Knowledge, Skills, Abilities And/or Competencies Proven ability to deliver excellent customer service, in a calm, professional manner, during challenging circumstances Considerable knowledge of bookkeeping procedures; as well as the ability to make complex and arithmetic computations and tabulations accurately and rapidly Ability to maintain effective collaborative relationships with faculty, staff, students, clients, and other stakeholders Successful utilization of Microsoft Office Suite, especially Word, Excel, and Outlook. Ability to learn and become proficient in other needed programs such as Vetview Proven knowledge of veterinary terminology Excellent verbal and written communication skills needed, with strong multi-tasking skills Ability to operate and maintain a multi-line phone system, as well as common office machinery such as a copier, scanner, fax machine, and printer Able to maintain confidentiality with sensitive information Ability to use critical decision-making skills to ensure efficient daily operations of the front deskPhysical Demands Lift and carry up to 40 pounds both assisted and unassisted Sit for long periods of time and use repetitive actions during the entire work day Movement on different/uneven surfaces is common Remember, organize, and consistently focus on large amounts of detail and come to appropriate conclusions Bending/stooping in order to shelve and organize medical filesIs driving a responsibility of this position? No Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? Yes Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? Yes Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policyBe advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.Background Investigation PolicyOffers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.Duties/ResponsibilitiesDuties/ResponsibilitiesOversee the day to day operations of the Small Emergency Front Desk with adequate staffing and suppliesprepare monthly work and on-call schedule to provide adequate coverage Sunday to Saturday, 6am to 2am.Anticipate and resolve basic client needs or issues that might arise regarding patient and client experiencehandle fast paced and sometimes stressful situations with a calm demeanor and no reduction in proficiencyDevelop a system of communication between the front desk and the doctors, nurses, and students working on the treatment floorTrack and maintain medical records throughout the hospital for hospitalized patients that have arrived through Emergency/Critical CarePercentage of time 50 Duties/ResponsibilitiesAs a working Supervisor, this position will fill in as needed. Assist in triage of patients, when needed, to determine level of care needed by restraining, clipping fur, providing medical instruments/machines and assisting in the completion of patient profile information. In doing so, this position will assist in checking in clients, opening and updating electronic records, and notifying medical personnel of patient arrival, appropriately prepare the medical record with necessary documents, estimates, and history formsField client calls and answer general inquiries about services provided, estimates, billing questions, payment options and scheduling via phone and face to face interactionsPercentage of time 40 Duties/ResponsibilitiesCoordinate with financial services to ensure all appropriate policies are being followed and adhered to.Develop opportunities for team learning that will improve the overall client experience through trainings, roleplaying, utilizing standard operating procedures.Percentage of time 10Contact InformationRecruitment ContactContact DetailsFor questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.Recruitment Contact Name Kris Mitchell Recruitment Contact Email Krista.Mitchell@uga.edu Recruitment Contact Phone (706)542-4459Posting Specific QuestionsRequired fields are indicated with an asterisk (*).Applicant DocumentsRequired DocumentsResume/CVCover LetterList of References with Contact InformationOptional Documents