SMB Engagement Manager - EMEA

About UsAt Legora, we’re on a mission to transform the way lawyers work. Our AI-native platform lets legal professionals enhance their productivity and automate complex workflows. We collaborate closely with our clients and iterate at a market-leading pace. In a year, we have gone from an early MVP to tools used daily by thousands of lawyers, and are now scaling rapidly. We are here to win together with our team and clients, and carry the belief that life is too short not to accomplish something truly special.You are joining an early-stage scale-up with exceptional product-market fit, trusted by global leaders like Cleary Gottlieb, Goodwin and Bird & Bird. Backed by over $110M in funding from top investors including ICONIQ, General Catalyst, Benchmark, Redpoint, and Y Combinator. And a world-class team from Google, Klarna, Spotify, Slack, and top tier consulting and law firms with infinite room to grow professionally.The roleThe way legal work gets done is changing - and Customer Success is at the heart of that transformation. We’re looking for an experienced, thoughtful SMB Customer Success Manager with a demonstrated operational record to join our growing team in Stockholm and help drive how the world’s top law firms adopt, scale, and succeed with Legora.This is a hands-on role for someone who knows how to build deep client relationships, deliver real value fast, and act as a trusted advisor throughout the customer journey, while being comfortable owning/leading commercial conversations. You’ll work closely with new and existing clients to ensure they are onboarded smoothly, supported effectively, and continually discovering new ways to unlock value with next generation AI and our platform.You’ll also be a founding pillar in a critical function, helping shape how we scale Customer Success for the SMB segment at Legora from the ground up.What You Will Be DoingYou’ll be the face of Legora for our clients post-sale - guiding them from onboarding through adoption, expansion, and renewal. Specifically, you will:Own and manage a portfolio of SMB clients post-sale, acting as their main point of contact and trusted advisorLead client onboarding and implementation, ensuring a seamless and successful launch experienceBuild and maintain strong, long-term relationships with clients across various roles and functionsDeliver structured, scalable engagement plans that promote product adoption and deliver measurable valueGuide clients through best practices and usage strategies that align with their goals and workflowsIdentify and support renewal and upsell opportunities by understanding client needs and highlighting relevant solutionsMonitor client health and engagement metrics using internal tools — proactively managing risks and surfacing insightsCollaborate cross-functionally with Product, Engineering, and Marketing to represent client needs and improve the overall experienceHelp shape and refine our SMB Engagement playbook and client-facing processes as we grow across EMEAWho You AreYou care deeply about customer outcomes - and you know that successful adoption doesn’t just happen. You’re proactive, strategic, and deeply comfortable working with demanding clients. You take pride in being the reason customers stay, grow, and succeed.We’re Looking For3–5 years of experience in client-facing roles such as engagement, customer success, or account managementProven experience working directly with clients, managing relationships, and driving outcomes in B2B settingsBackground in one or more of the following: SaaS, AI platforms, startups, or the legal sectorDemonstrated ability to drive product adoption, retain clients, and support account growthStrong commercial instincts with comfort in identifying upsell opportunities and leading renewal conversationsExcellent communication skills — fluent in English (additional European languages are a plus)Strong organizational and project management capabilities; able to manage multiple client relationships in parallelA collaborative mindset with the ability to work cross-functionally and represent the voice of the clientA builder’s mentality — excited to contribute to the design of our engagement processes and toolsThis is a Stockholm-based, 5-day in-office role — we believe building together in person drives better outcomesLegora is an Equal Opportunity EmployerAt Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.