Night Auditor (Front Office)

Company DescriptionSO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant garde design and creative approach to the world of luxury. SO/ Auckland is located in the heart of Auckland's CBD. With views of the Waitematā Harbour and city, across 16 floors and 130 design-led rooms.

We are currently look for a Permanent Full-Time (40 Hours per Week) Night Auditor who is hands on and has a keen eye for detail to help us deliver the best Guest Experience! We welcome you to join us in the front row at SO/ Auckland and become a part of Accor's lifestyle brand collective Ennismore! This is a role that works across a 7-day rotating roster and from the hours of 11pm - 7. 30am (2300 - 0730. )Job DescriptionThis is a great opportunity for someone looking to take the next step in their career.

It provides you with the chance to build upon your current skillset. The Role This role is required to work overnight from 11pm to 7. 30am the next day.

Check in and Check out guests and maintain accounts ensuring that all charges are accurate and posted on a timely basisOpen communication channels between Hotel guests and all Hotel departmentsPositively respond to all queries (both internal and external), redirect to departments as requiredAssist with car / hotel doors and guest luggage and ensure timely delivery of guest car/luggageEnsure the appearance of the guest services desk, hotel lobby and forecourt is immaculately presented at all timesAssist with guest reservations and ensure guest requests are actioned and documented Assisting late guest arrivals and early departures ensuring that room allocations and check in check out processes follow set procedures and are customer focusedKnowledge in Opera Cloud PMS and balancing procedures.

Run reports and draw up statistical information as required by finance policies and proceduresCompile Night Audit day pack reports and documents in accordance with PCI Compliance, distributing to specific departments in a timely manner as requiredComplete computer system backups and save in accordance with finance policies and proceduresAssist night services including room service, OTS, car parking and porter services, ensuring guest arrivals and departures are as efficient as possibleQualificationsAbout YouPrevious experience in a luxury/lifestyle hotel environment highly advantageousExcellent written and communication skillsFull driver’s licence is essential, as you will be responsible for receiving and parking guest vehicles between the hours of 11:

00pm and 7:

00amKnowledge about the local area highly advantageousKnowledge of OPERA Cloud highly advantageousFlexibility to work rotating roster and work weekends and/or public holidaysPrevious experience in the hospitality industry, preferably in a night shift capacityPrior reservations experience is advantageous, as hospitality operates 24 hours a dayExcellent communication and interpersonal abilitiesAbility to remain calm under pressure and manage emergency situations effectivelyStrong problem-solving skills and attention to detailProficiency in hotel management software and front office systemsAdditional InformationSo/ BenefitsStaff meal while on shiftUniform launderedInternational accommodation and retail discounts across varying Ennismore & Accor Hotels propertiesFamily & Friends Hotel DiscountsOpportunities for further development and worldwide career progression within Ennismore/ AccorAnnual reward of a free night's accommodation at the hotel and additional perks!Annual Salary of $62,000 in a Full Time permanent role – 40 hours guaranteed per week.

Our Commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. we offer reasonable adjustments to support you. if you require an adjustment to be made during the recruitment process, you're welcome to let us know.