Social Listening Manager - HCP

Details:Job DescriptionStefanini Group is hiring!Exciting opportunity awaits, let us help you get started!Click Apply now or you may call: (248) 582-6511/ email: Deepak Tyagi (deepak.tyagi@stefanini.com) for faster processing!Position SummaryThe Manager, Social Listening, HCP Omnichannel Content is responsible for ongoing social listening tied to ideating and creating live content and destinations. This position will work with editorial, member marketing and the social and always-on delivery to give a strong sense of what's actually happening in HCPs professional lives to help drive more engaging and revistable content.The ideal candidate understands social listening in all its aspects -- sentiment, spikes, trending topics, etc., as well as audience segmentation. This person has strong communication, networking and organizational abilities, and an understanding of health care professional roles and responsibilities. This position understands social listening and mapping member opinions to audience needs. This position should be adept at managing multiple projects and changing priorities and working within a matrixed organization.This role is based in Atlanta and reports to the Executive Director, Omnichannel ContentResponsibilities:Manages real-time social listening and communicating what they learn to affected teams.Maps key feedback from HCPs against other member input (customer feedback, social listening, marketing surveys, etc.)Coordinates with physician liaison to inform physician interviews.Organizes and indexes interview recordings and transcriptsWorks with editors, omnichannel content innovation and member marketing groups to familiarize them with real-time social listening, ensuring that results get to those who can affect content and trafficWorks with Executive Director and other omnichannel content editors to identify additional content innovation opportunitiesJob RequirementsDetails:Qualifications:Bachelors degree in Communications, Marketing, Journalism or a related field.Minimum of 1 year of experience in social listening and audience development and user opinion work.Understanding of audience makeup and the differences between various segments of existing and potential audienceExcellent organizational skills.Knowledge of health and medical topics, ideally with some familiarity with healthcare professional needsPreferred Skills:Demonstrated social listening judgementCuriosity about audiences, ideas and informationAbility to interpret and explain statistical dataCommitment to integrity and upholding the highest standardsAbility to work collaboratively and effectively with colleaguesAbility to evangelize change and innovationStrong interpersonal skills and a team player mentalityAI prompt creation.*Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives*About Stefanini GroupThe Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM Level 5 company.