Social Media & Customer Care Manager

Job Title: Social Media & Customer Care ManagerAbout Us: Agile Styling is a leading innovator in the world of color analysis and personal styling. Founded by Julia Dobkine, a renowned image consultant and style educator, we empower clients worldwide to discover their best colors and step confidently into every stage of life. With a thriving global audience and a growing client base, we are seeking a dynamic, detail-oriented professional to join our team as a Social Media & Customer Care Manager - a role that combines marketing expertise with customer-focused care.Job Description:We’re Agile Styling, a fast-growing brand at the intersection of color analysis, style, and confidence coaching. We’re looking for a Social Media & Customer Care Manager who loves people, thrives in conversation, and lights up at the chance to turn curiosity into sales.This is not just a “posting role.” You’ll be the frontline of our community - creating engaging social media content while also guiding potential and existing customers with clarity and warmth.If you’re excited about connecting with people online, explaining products in a way that feels natural and authentic, and seeing your work directly fuel business growth, we’d love to hear from you.From day one, you’ll receive your own professional Color Analysis and an introduction to color theory, so you’ll feel fully immersed in the language of confidence, color, and transformation.The Social Media & Customer Care Manager will act as the hub for both customer-facing engagement and internal sales/marketing execution. This role blends creative social media management with high-touch customer support, ensuring our brand voice is consistent, engaging, and sales-oriented across all channels.Key ResponsibilitiesSocial Media Strategy & ManagementPlan, create, and schedule engaging content across Instagram, TikTok, and YouTube.Stay on top of social media trends and propose creative ideas.Monitor analytics and deliver weekly dashboards with insights and recommendations.Collaborate with operations and leadership to support launches, campaigns, and sales initiatives.Assist in creating and refining FAQs, customer response repositories, and social media content ideas.Stay current on trends in social media marketing and customer engagement.Community Engagement & Customer CareRespond to comments, DMs, and emails with warmth and a sales-forward lens.Share product links and guide leads toward the right solution for them.Escalate concerns or complaints to Operations.Lead Management & Sales NurturingIdentify warm leads and follow up with clarity and enthusiasm.Maintain a simple log of common questions to feed back into product and content strategy.Use proactive, sales-minded communication to help convert interest into purchase.Insights & CollaborationProvide weekly reports covering both social media performance and customer inquiry trends.Work closely with the leadership team to refine messaging, improve customer journey, and support launches.QualificationsRequired:2+ years of experience in social media management and customer serviceStrong written and verbal communication skills with a sales-oriented toneExperience with analytics and reporting tools (e.g., Google Analytics, Meta Insights, etc.) and generating insightsAbility to manage multiple priorities and meet deadlines in a fast-paced environmentComfort with customer-facing communication (DMs, email, live responses)Meticulous, organized, and deadline-drivenPreferred / Future-Focused:Background or strong interest in color analysis, fashion, or personal stylingExperience building and tracking KPIs for both social media and customer service performanceFamiliarity with Notion, CRM tools, or project management platformsKnowledge of social media advertising (budgeting, targeting, performance optimization)Ability to pivot quickly and contribute to sales growth strategyBenefitsFlexible remote work environmentOpportunity to grow with a rapidly expanding global brandProfessional development and exposure to the personal styling industryCollaborative and supportive small team cultureExclusive Benefit: Receive your own professional Color Analysis and an introductory session in color theory so you’re fluent in the language of style, confidence, and transformation from day one.Application InstructionsPlease apply via Indeed with:Resume highlighting relevant experience.A cover note (max 250 words) sharing:Why this role excites you.A spark of creative thinking relevant to Agile’s content or nurture approach.A sample of past social media content you’ve created and launched successfully.Top applicants will be invited to devise:A mini content plan.A critique of our current social presence and a one-page vision for 90-day growth.