Mall Operations Supervisor

Job Description: Oversee daily operation, ensuring smooth workflow and compliance with company policies. Strong organizational skills to prioritize tasks, meet deadlines and ability to work under pressure. Ensure the contracted manpower is attended and allocated as per contracted. Clear communication skills for interacting with clients, and internal stakeholders, ensuring smooth negotiations. Handle effectively all customers/tenants' complaints and requests ensuring proper actions are being taken as per agreed communication guidelines. Operate CRM system through proper creation and follow up on ticket cycle.

Ensure Health and safety standards are met across operationsMonitor, Report and address issues and provide solutions to maintain an efficient work environmentSupervise and participate in the execution of the promotion and marketing activities including the organization, safe setup and dismantling. Requirements: 3+ years of Experience in Mall/Retail Operations. Strong organizational and multitasking skills. Excellent communication and interpersonal skills. Problem solving skills and the ability to adapt in a fast packed environment. Focus on client needs and concerns, offering appropriate solutions. Good command of English and Arabic both written and spoken. Microsoft Word, PPT, Excel knowledge.