Soft Services Lead

Soft Services Lead - Pharmaceutical Manufacturing SiteJLL IrelandJob DescriptionReporting to the Site Lead, join JLL as Soft Services Lead at a major pharmaceutical manufacturing facility in Ireland. As the single point of contact for soft services, you'll manage a comprehensive cleaning and catering team while building excellent client relationships and ensuring pharmaceutical-grade service delivery.Key ResponsibilitiesImplement and improve soft services across the pharmaceutical site, including KPI design and monitoringDeliver consistent, high-quality service meeting contract specifications and pharmaceutical regulatory requirementsEnsure compliance with Ireland statutory regulations, JLL policies, and pharmaceutical industry standards (health & safety, hygiene)Lead pharmaceutical-grade housekeeping processes and implement innovative cleaning methods for controlled environmentsCollaborate with client teams to support production requirements and regulatory complianceManage budgets and optimize operational efficiency while maintaining quality standardsThe Ideal CandidateCustomer-focused with passion for service delivery in regulated environmentsStrong organizational and multitasking skills for fast-paced pharmaceutical manufacturingHands-on approach with attention to detail required for pharmaceutical facilitiesExperience managing teams in pharmaceutical, healthcare, or highly regulated organizationsData-driven with strong reporting and continuous improvement capabilitiesFluent in EnglishUnderstanding of pharmaceutical manufacturing cleanliness/contamination control requirementsJoin JLL Life Sciences Division and support critical pharmaceutical manufacturing operations while shaping the future of real estate.